Local Welfare Provision Administrator

THE ROLE

Process grant applications and make a decision based on policy and criteria as to whether you will award an applicant.
You will administer any grant awards made.
Be the first point of contact for the Welfare Support Service
Ensure all initial enquiries and requests are dealt with promptly or referred in the most appropriate manner and method
Respond to all contacts in a polite and courteous manner and obtain all necessary and available information at point of contact
Work in partnership with DWP, teams within South Tyneside Homes, South Tyneside Council, NHS Track and Trace, HMRC, and other relevant agencies to resolve applications referred to you.
Provide a reactive service where a crisis has occurred.
To be fully up to date and conversant in relevant legislation, policies and procedures in regards to Local Welfare Provision and our Coronavirus hardship fund and be able to communicate these to residents, colleagues, voluntary organisations, and members.
Deliver a seamless service to residents, being a single point of contact, where possible, though operating an efficient referral system to colleagues, or third sector agencies where this is unavoidable.

Deal with enquiries regarding Local Welfare Provision and other funds/grants we operate by telephone, email and post
Make referrals to other agencies where appropriate and maintaining effective relationships with all partners and stakeholders
Actively promote and advise applicants in regards to the Local Welfare Provision Scheme.
Develop budgeting advice and guidance sessions for residents, explore external funding opportunities and encourage residents to participate
Assist colleagues with complex applications for the Local Welfare Provision Scheme and liaise with these applicants.
Develop schemes and champion digital inclusion opportunities which benefit residents.

THE PERSON

APPLY NOW

Local Welfare Provision Administrator Related Jobs