Assistive Technology Officer

Job Description

We are looking for Assistive Technology Officer that will promote and maintain a high standard of Assistive Technology to Older and Vulnerable residents.Duties and Responsibilities: To receive and answer calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritizing responses where necessary. To assess and identify the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there maybe a degree of impairment or communication difficulties. To initiate appropriate action e.g. contacting emergency or medical services, key-holder or maintenance services in accordance with guidelines on confidentiality and security, ensuring situations are resolved satisfactorily. To write succinct objective call reports and take the correct reporting action for that customer and call type. To take responsibility for addressing all faults and failures, liaising with contractors to limit service disruption to customers, instigating business continuity actions when necessary. To produce shift reports outlining individual KPI performance, identifying factors impacting on performance and actions taken to manage their impact. To ensure important information is efficiently passed on to the next shift. To escalate promptly any equipment malfunctions or concerns relating to the service outside of your remit to the Senior Assistive Technology Officer of the Service. Record on the appropriate system all stock allocations. Complete reviews / maintenance of equipment within peoples homes and record outcomes on the required system. Complete recycling of equipment as requested (daily). Record all referrals on the required system. Undertake administration duties to ensure compliance with organizational and administration requirements. To participate in STC Appraisal and Supervision process. Work within a performance culture, which is underpinned by a strong personal performance motive Fully compliant with all relevant mandatory training and when required provide advice, guidance and signpost people to other services. Maintain all hard copy & electronic records as appropriate. Build & maintain a working knowledge of Assistive Technology systems equipmentThe candidates must have: Experience of working with a range of Microsoft packages including Outlook, Excel and Word. Experience in a role requiring provision of a high standard of customer service to the public. Proven administrative ability in Microsoft and Outlook. Ability to work independently and on own initiative whilst operating as a committed team member. Ability to cope with competing demands and to prioritize tasks effectively under pressure, whilst maintaining a positive attitude. Strong communication skills in all forms and the ability to empathize with vulnerable customers. Enhanced DBS and Training Certificates.Rota will be giving 4 weeks in advance and will involve working 7am till 2pm or 2pm till 9pm 3 - 4 days out of 7 including weekend working. Overtime can be available. Small team and will involve inbound and outbound calls to customers. This will involvechecking on patients welfare and visiting the patients homes to check assistive equipment.Suitable candidates will need to have a driving license and ideally own transport (although may sometime have use of company van for visits)