Customer Services Advisor

Job Description

The CompanyA bit about usSouth Tyneside Homes is a business that people want to work for and with, so having a culture where people can thrive and enjoy work is important to both our vision and how we approach each day.Our agile and flexible working environment means that we can support you to get the right work/life balance so you can get on with your job and deliver great results for our customers.At South Tyneside Homes we manage, maintain and improve 17,000 council homes and estates on behalf of South Tyneside Council. Staff are central to what we do and the services we provide. One of our companys strategic objectives is to be an "employer ofchoice, efficient and well-governed" and we aim to have a motivated, well-trained and diverse workforce to help us meet the needs of the business both now and in the future.Were looking for a Customer Service Advisor to join us on a full-time contract.Whats in it for youWe offer a starting salary of £23,194 per annum for a 37-hour week, 24 days of annual leave (rising to 29 days after 5 years service) plus Bank Holidays.We work flexibly, so you will also benefit from being able to work from both home and the office. We offer flexi-time meaning you will also have the opportunity to take a further 12 flexi days per year depending on the requirements and demands of the role.But thats not all. We also offer- A Local Government Pension Scheme, where you contribute 5.8% and we will also contribute 12.6%- Opportunities to support your health and wellbeing.- Opportunities for you to have your say on how we develop services, including via Staff Forum and engagement sessions with our Executive Leadership Team.- Access to affordable leasing options for cars and electronics.- Reduced cost public transport tickets for travel across Tyne and Wear.- Modern OfficesAnd, if that wasnt enough- Our comprehensive induction will ensure we get you on board quickly, you fully understand how the organisation works, you are introduced to your key contacts and have all the support you need to ensure you are successful in your new role.- Reduced cost public transport tickets for travel around Tyne and Wear.A bit about what you will get up toWe are looking for people to join our flexible team who are enthusiastic and passionate with experience of working in a fast-paced environment and with the drive to deliver outstanding results.The position offers full contact centre training with our experienced staff. Youll learn how to handle a variety of call types, including raising and following up on repairs, rent payments and repayment agreements as well as advising on housing applications,homelessness and more. The key aim of the team is resolving our customers requests at the first point of contact and providing a consistently high-quality service to our customers.The team have taken on a hybrid working approach since the pandemic, and the successful candidates will be supported to work from the comfort of their own home as well as our offices at South Shields Town Hall.The main working pattern for this position is from 10.30 am to 6.30 pm Monday to Friday. There will be occasional opportunities for overtime, as well as the chance to cover alternative shifts, covering anywhere from 8am until 6:30pm, dependent upon businessneeds.Every call counts and we pride ourselves on the quality of our service. Applicants must be passionate about helping people and committed to delivering consistently excellent customer service. You should be motivated and driven, with a positive can-do attitudeand enjoy the challenge of meeting or exceeding personal objectives and performance targets.If you think this all sounds good, then here is what we need from youWere looking for Customer Service professionals who have contact centre experience and are excited to work in our dynamic Housing Service Centre. You will work with a friendly and vibrant, highly motivated team that excels in delivering a first-class service.You will provide both individually and as part of a team an excellent customer focussed delivery, offering a wide and varied range of services and resolving enquiries at the first point of contact for our internal and external customers.Candidates must be prepared to handle a high volume of calls and LiveChats whilst providing a quality service and have an aptitude for problem solving. You should have excellent listening skills, a professional and friendly manner and great IT skills.If you are interested by what you have read and meet our criteria, we would love to hear from you. Please click "Apply Now" to submit your application via our recruitment portal providing a CV and supporting statement outlining how you meet the criteriaoutlined in the attached Person Specification. Please ensure that you anonymise your CV and supporting statement.This is a fantastic opportunity for anyone who is dedicated to working in a contact centre environment and has an interest in social housing. We want the right person for the job, someone who has built their career on delivering excellent customer service.Closing date: Noon on Friday 6th January 2023. BT Typetalkers welcome.Interviews: Week beginning 16th January 2023.Please do not hesitate to contact us if you have any specific requirements during the application process.South Tyneside Homes are an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.To apply as a Customer Services Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.