Credit Controller

Job Description

iMultiply are delighted to beworking with a highly established and recognisableproperty firm to find aCredit Controlfor their modern, city central Glasgow office.ThecompanyWith over a hundred offices worldwide including two hundred employees at their Glasgow office, this companyis one of the largest property businesses in the world. Across these offices there is aculture of respect, integrity andservice; and with plentyof room for growth and development, this is a fantastic company to work for.The roleThe Credit Controller will effectively manage a varied portfolio of clients, ensuring that all KPIs and SLAs are achieved or exceeded as well as maintaining excellent client/tenant service levels.You will be involved in but not limited to:

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLAs
• Reduce aged debt through pro-active collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes and ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service

In order to succeed in this role, you will have:

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• At least 18 months experience working within credit control function
• Good understanding of credit control procedures and techniques
• Knowledge of legal proceedings
• Property knowledge would be advantageous
• Experience of working in target driven environment
• Experience of working in high transactional environment
• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Team player who deals effectively with colleagues and clients
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Ability to remain calm under pressure
• Exceptional organisational skills
• Ability to achieve targets and strive for continual improvement

On OfferThis full time role offers a salary up to £25,000, with flexible hours and a flexible working philosophy.The offices are based in Central Glasgow and is a short walk from Glasgow Queen Street.iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individuals protected characteristic.For more information on this Credit Controller position please contact Alex Hill at our Glasgow Office.M:E: