Relief and Initial Assessments Team Manager

Job Location	Wembley Central
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

About the roleThe Relief and Initial Assessments Team Managerwill oversee the line management of a team of specialist relief workers and will support with other management functions as required within the framework of the Modern Slavery Victim Care Contract and Hestiasinternal processes

Lead, develop and support a team of relief workers to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures.
Support wider team with meeting KPI requirements and deadlines for new client referrals including but not limited to: co ordinating initial subsistence payments, allocating initial assessments to appropriate team member, management of the urgent issuesbetween 9am 10pm.
Oversight of shift pattern rota for team covering Monday Sunday 9am 10pm including bank holidays

About you

Experience and understanding of working with or supporting vulnerable people Knowledge and understanding of safeguarding issues and ability to address them appropriately.
Experience of team management including experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues.
Experience of performance monitoring to ensure consistently high service user standards Ability and experience of managing a service within budget.
Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans.
Ability to write and interpret complex reports Proficient with computer systems and able to create accurate reports and
support staff to use computer systems effectively by recording client data accurately and to a high standard.
Understanding of, and the ability to implement, good Equality & Diversity practice

Please noteIf offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.Disability confidentHestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimumcriteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularlywelcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, differentpeople and communities bring to our organisation.

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