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IT Technician

Ashdown Group
Job LocationWembley Central
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A fast-growing media company is seeking an IT Technician to join their expanding IT Team. The role offers genuinely great career progression in an impressive company. To be a good fit for this team youll already have some 1 st Line IT support experience(or good knowledge of) using Mac and Google technologies.This role is hybrid and is paying £25,000-£28,000 plus good benefits.My client is an inclusive employer and particularly welcomes applicants from diverse backgrounds and under-represented groups, including supporting with any requirements or needs in the application process.Responsibilities:

  • Ensure support calls are logged, updated and followed through to resolution on the helpdesk system.
  • Provide user support (remote and deskside) and education with a customer service mindset.
  • Configure new starter accounts and equipment.
  • Installation, configuration and maintenance of hardware and software.
  • Document IT processes and maintain knowledge base.
  • Asset management and tracking
  • Deliver engaging workshops to employees to improve knowledge of LDS technologies.
  • Occasionally perform out of hours and weekend support as per departments schedule.
Experience and skills required:
  • IT support experience, specifically with macOS and iOS (essential)
  • Google Workspace experience.
  • Familiarity with Video Conferencing and A/V Systems.
  • Experience with Communication and Collaboration tools (Google Meets, Teams, Zoom, Atlassian, 1Password)
  • ServiceNow helpdesk experience.
  • A customer service mindset; patient, approachable and helpful.
  • Time management and an ability to prioritise the workload of multiple tasks running concurrently.
  • Work well independently and within teams of people. Ability to adapt your approach to people with a range of working styles.
  • Quickly able to adopt new skills; youll always be presented with new problems, youll need to learn and know where to go quickly to resolve the problem youre faced with.
  • Excellent written and verbal communication skills.

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