Customer Account Executive

Job Location	Wellington
Education	Not Mentioned
Salary	£29,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Working Hours (Full time):Monday to Friday (40 hours per week) 08:30 – 17:30 (1 hour break)Role:You will be a key member of theTeam responsible for the growth and retention of business, through pro-active customer management, development and issue resolution. Customer Account Executives are a prime and pivotal point of contact, liaising with customersand internal teams to deliver an excellent customer experience.Duties:You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues. The successful candidate will beused to working in a fast-paced environment, be flexible in approach and be confident multi-tasking. Microsoft office skills and experience of working with a CRM system are essential.Essential Experience:Candidates will need to demonstrate: -• 3 years’ experience of working in a customer service/sales environment• Excellent customer service skills•Excellent verbal and written communication skills• Customer-focused mentality• Ability to quickly assimilate and retain new information• Working with urgency and a proactive mindset• Ownership mentality• Professional approach and telephone manner• Strong work ethic, energyand enthusiasm• Ability to work to tight timescales• Skilled at prioritising appropriately• Skilled at relaying information clearly to a varied audience• Excellent attention to detail• Collaborative style and ability to work across teams and departments• A creative mindset with the confidence to challenge the norm• Strong organisational skills coupled with a logical mind• A positive, agile, can-do approach• Technically savvy and enthusiastic for learning new software• Proficient in Microsoft OfficeDesirable Experience:• In-depth experience with Microsoft Office applications• Experience working with multiple CRM systems• Previous experience working within a technical support environmentWorking Relationships:You will work closely with the Customer Service and Technical Services Teams to perform all planned and reactive tasks, escalating to the Regional Customer Service Manager when potential issues are identified.Special/Additional Working Conditions:You will be working at the Wellington Office.Theofficeisfully air-conditioned with a modern and spacious open-plan layout. There is free on-street parkingBenefits:Hybrid Working PolicyGenerous Company Pension Scheme (8% employer contribution)Health Cash PlanAccess to a Benefits Portal and Employee Assistance ProgramCycle to work schemeFlexible weekly wellbeing time25 days holiday rising to 30, plus Bank HolidaysComprehensive induction and training program

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