Aftersales Manager

Job Location	Welham Green
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

My client are a construction organisation looking to recruit for someone to take ownershipof the Aftersales Operations of the business.The main focus for this role is managing the premium service level at the end of the projects lifecycle. You will need to be able to provide diagnostic support, daily scheduling and attend site when required.The company uses a bespoke ERP system and while training is provided for this, it is crucial that along with direct industry experience within plumbing and heating that you are also computer literate and confident in using Microsoft Office (Outlook, Word,Excel etc.)The department is fast-paced, and you will need to be able to prioritise and organise your workload effectively working within a team and your own time management.Key Responsibilities

Provide technical support for site engineers, pre-contracts, operations and End Users
Deal with reactive client queries, diagnosing, actioning and scheduling. This will include CRM management
Review processes, procedures and documentation, updating when required
Prepare and issue monthly department profitability, task and forecast reports
Create and issue reports on completion of works
Drive the continuous improvement of end-to-end aftersales practices
Continually identify risks to delivery, propose solutions where necessary and effectively manage the department throughout
Monitor, prioritise, delegate and action customer service mailboxes
Create purchase orders, sales orders, picking lists, invoices and variations where necessary
Approve and negotiate costs with key suppliers and subcontractors of aftersales
Oversee and manage diary for aftersales and Engineers to ensure they have the relevant information and competence for the task
Provide leadership and line manage the aftersales and technical team
Manage the Aftersales and Technical Department.
Maintaining the SLA, setting department and team members targets and goals in line with company goals/strategy and holding the team aligned and accountable to this.
Role model to others within the department

Key Role Requirements:

Previous experience working in a similar role and/or environment for a minimum of two years
Strong technical knowledge of plumbing, heating and mechanical systems, preferably within the underfloor heating sector
Ability to delegate and manage the work of others
Detail-oriented with a mathematical and detailed mindset
Excellent written and verbal communication skills
Good numerical skills
Full valid UK driving licence
IT literate
Strong organisational and time management skills
Personable, presentable and articulate
Strong Commercial Awareness
Ability to work within deadlines and cope under pressure
Interpersonal and team-working skills
Background working within construction and a strong understanding of UFH and controls along with product development preferred

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