Pool Worker

Job Description

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed toempower people to rebuild their lives and regain independence.The service you will work in….This service provides a place of safety to adults in South London who are experiencing or feel that they are at risk of experiencing a mental health crisis. The service is provided in the evenings and at weekends and bank holidays to support individualsto reduce immediate crises and to plan to avoid future crisis responses by developing coping skills, building resilience, and focusing on strengths. The service is funded by Southwest London and St Georges Mental Health Trust, and it is supported by theirstatutory services to help individuals using the Café, into appropriate day time support and treatment. The service delivers a range of support from the Café including the reduction of crisis, safety planning for the future, engagement with other support providers,group activities, peer support, and affordable food and drinks.A day in this role looks like….As a Pool workerat Hestia, you will play a crucial role in our Mental Health Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:

• To motivate customers to identify causes of crises and to prevent these issues triggering crisis in the future.
• To develop simple yet effective safety plans with the individual users to proactively manage their mental health and wellbeing and to avoid the use of crisis services such as A&E.
• To carry out individual one to one sessions with customers and, where appropriate, to support them to develop their own wellness, recovery action plan.
• To assist customers to develop their social networks to attend mainstream or specialist educational, leisure and health related activities to support positive mental health and wellbeing in the future.
• To liaise effectively with statutory providers and other voluntary sector agencies involved in the support and / or treatment of customers, specifically CORAL from SW London and St Georges MH Trust.
• To actively participate in continued professional development to be able to support customers with a range of mental health issues and associated impacts including thoughts of self-harm, and behaviour which may be experienced as challenging.
• To work closely with the Team Manager, Service Manager and Recovery Café Support Worker colleagues to provide a whole team approach to customers using the service.
• To maintain accurate records of customer visits, support and interventions provided and any outcomes.
• To maintain all other records relating to the upkeep and maintenance of the service, including building health and safety checks. This includes electronic based records.
• To liaise with other providers of support and/ or treatment to the customers, in line with Information Governance Protocols, to provide multi-agency support.
• To carry out other duties as may be reasonably required by senior staff.

Why HestiaJoining Hestia means more than just a job; its an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will havethe chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of working with individuals who have experienced mental health difficulties.
• Knowledge of issues affecting those individuals with a range of mental health conditions, how to communicate effectively with these individuals and how to support them with dignity and respect.
• Takes appropriate steps in empowering customers to make choices and take appropriate control for their mental health to achieve appropriate levels of independence.
• Knowledge of relevant Mental Health legislation, in particular Care Program Approach (CPA) processes.
• Understanding of the principles of recovery as an ethos and a range of recovery approaches.
• Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.
• Awareness of health and safety issues.
• Demonstrates commitment to co-producing service delivery with customers by ensuring that all activity is aligned to support customers to reduce their MH crisis and develop strategies for better mental health and welling in the future.
• Ability to work at evenings, weekends, and bank holidays.
• Effectively works as part of a team, values colleagues opinions, and ideas.
• Good literacy and numeracy skills and able to produce clear written correspondence in hard copy or email.
• Ability to complete and record basic financial transactions, i.e., managing petty cash.
• Ability to use a computer system to accurately record customer visits.

Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities,talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimumcriteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.