Head of Digital & Customer Experience

Job Location	Waltham Forest
Education	Not Mentioned
Salary	£550.00 - £600.00 per day
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

My client in Central London is looking to appoint a talented Head of Digital & Customer Experience on a Contract basis.The role will be responsible for developing and implementing a compelling digital resident experience strategy and vision that helps the Council meet its objectives to become the UK’s leading digital authority and providing excellent digital servicesfor customers and users alike.About the role:Based in Central London (Hybrid):

Design and deliver the council’s digital customer experience and channel strategy including digital inclusion
Ensure the provision of high quality, easy access to Council services which adhere to relevant accessibility, usability and branding standards
Lead and manage the council’s development and implementation of customer digital technologies including website, intranet and CRM
Oversee all digital content through both re-active and pro-active channels, owning the sign off of any change, impacting customer systems

About you:You will have the following skillsets or experiences:

Track record of delivering public facing digital services in local authority / public sector body, with expert technical /professional knowledge and experience.
Track record of shaping and evolving ambitious digital strategies driven by deep user research and insight and a passion for inclusion and accessibility
Understanding and experience of working with common digital platforms used to deliver public-facing digital services, ideally including specific experience of the GovService product set.
Experience of sourcing and managing digital suppliers and other contractors in a commercial relationship

What’s on offer:

Salary: £600+ per day inside IR35

*negotiable based on experience*please submit your CV with the rate you require

Overtime: no options available
Contract type: Contract – 3-6 month minimum.
Hours: 09:00ach -17:00 Monday to Friday

How to apply

Once your CV is received, if you are successful you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke GroupHere at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.When you join us, you will receive:

Access to a wide range of temporary and permanent opportunities
Free DBS checks
Post Placement Aftercare
Loyalty reward scheme and regular competitions for our agency professionals

INDSCG3We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to John Shorrock on remembering to include your details as well.*T’s & C’s apply.

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