Employment Advisor - Restart

Job Description

Introduction Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.Job Summary As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you willequip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.Essential Job Duties · Meet personal performance targets and Key Performance Indicators· Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching· Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression· Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities· Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)· Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments· Co-produce effective in-work support plans with participants and employers· Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service· Fully comply with company policies including those for personal data security, safeguarding and health & safety· Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.Education and Experience Requirements · Customer focussed with a strong commitment to customer care· A strong team player with a positive and flexible approach to work and colleagues· Previous Experience of working in a fast paced, target driven environment· Previous Experience of delivering services to meet contractual and quality standards· Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google· Strong communicator – demonstrating an ability to listen, question and build relationships· Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers· Demonstrable ability to plan and organise workload to meet required targets and deadlines· Prior experience of working in a similar role in the Welfare to Work sector is desirable· Knowledge of the employability industry is desirable· Previous experience of working in a Recruitment Background is desirableEqual Employer Opportunities Statement MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitiveadvantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, Part–Time or fixed term contract status, sexual orientation or religion, or is disadvantagedby conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.