Customer Services Scheduling Administrator

Job Location	Walsham-le-Willows
Education	Not Mentioned
Salary	20,700 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Services Scheduling AdministratorWalsham Le Willows, Suffolk, IP31£207009am5.30pm Mon-FriThe Scheduling Administrator schedules the work of engineers within geographic areas. They liaise with tenants and customers in a polite and professional manner.Duties include:

Communicating professionally and in a timely manner to schedule booking with customers and tenants.
Using gas-elec systems and other software tools efficiently.
Effective management of engineers diaries within geographical areas, ensuring that they are fully utilised wherever possible.
Communication of information related to specific jobs to engineers by email.
Escalating issues regarding the scheduling of bookings to managers.
Following the complaints procedure at all times.
Supporting the successful resolution of complaints and queries through communication with the customer, tenants and engineer(s).
General administrative duties to support the department and Team Manager

Skills and Knowledge

Possess exceptional verbal and written communication skills.
Be polite but assertive to ensure work is scheduled to the requirements of our clients and to our benefit
Be highly organised and accurate to ensure all tasks are completed successfully.
Be flexible to deal with shifting priorities.
Have excellent time management skills.
Be competent in the use of a range of software packages.
Have experience of and willingness to work to targets and KPIs.
Be a team player who is also able to work off their own initiative.

This role is based in Walsham Le Willows so a driving licence is essential. The site benefits from free on-site parking. The salary being offered is £20,670. Hours of work will be 09:00 to 17:30 with a 1-hour unpaid lunch break.

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