Customer Service Advisor

Job Location	Walsham-le-Willows
Education	Not Mentioned
Salary	21,000 - 23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service AdvisorWalsham le Willows£21,000 - £23,000 dependent upon experience.9.00am5.30pm Our client is looking for a professional Customer Service Advisor to join their fast paced and busy office. If you work well under pressure, can stay calm when juggling a high volume workload and have an ability to communicate effectively over telephoneand email then this could be the role for you.Main Duties

Take incoming calls from customers, tenants and engineers and action in a timely manner
Take down and process accurately via telephone, inhouse booking system and email.
Ensure client orders / instructions are carried out prior to the expiry date.
Liaise with customers, tenants, agents and engineers to confirm orders and diary bookings.
Fully understand the services provided by the business and talk to existing customers about these in detail
Liaise and assist in managing sub-contractors to ensure appointments are met in a timely manner and the relevant parties are informed accordingly.
Diary management for a number of engineers ensuring that they have adequate jobs each day and if not chasing up leads and orders not already confirmed.
Chasing non renewals and reminding customers of the inspection due dates.
Assist in producing quotation letters and faxes e.g. drafting quote letters, obtaining prices from suppliers, etc.
Carry out general office tasks e.g. faxing, photocopying, filing as instructed by the Operations Manager.
Provide support to the business by covering other Customer Service desks when colleagues are on leave or have other absences

Skills and Knowledge

The role will suit a person with a mature and professional outlook and who enjoys working in a busy office.
The successful candidate will need to be calm but enthusiastic with a can do approach and be able to work under pressure when busy and self-motivate when it is quiet.
The ability to prioritise and be able to multi-task efficiently and accurately is vital.
Experience within a Customer Service background is essential

This role is based in Walsham Le Willows so a driving licence is essential. The site benefits from free on-site parking. The salary being offered is between £21,000 - £23,000 dependant on experience.. Hours of work will be 09:00 to 17:30 with a 1-hour unpaidlunch break.

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