Customer Services Coordinator

Job Location	Walsham-le-Willows
Education	Not Mentioned
Salary	23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Salary: £23,000p.a.Hours of work: Monday to Friday 9:00am to 5:30pm with 1 hour lunch breakCompany Benefits: Sick pay, Onsite parking, 20days + bank holidays rising to 22 days after 1 years employment (pro rata)Kameo Recruitment is currently supporting our client in their recruitment process for a Customer Services Coordinator. This is an excellent opportunity for an enthusiastic and self-motivated professional to be part of a fast-moving and highly reputable PropertyServices business.As a Customer Services Coordinator you will be part of the aftersales installation team which involves progressing and managing any aftersales queries, questions, or complaints in an efficient and professional manner. The successful candidate will reportinto the Customer Services Technical Support Supervisor but also provide support to Boiler Installation team.Duties & Responsibilities of the Customer Services Coordinator

To work closely with the Customer Service teams, clients and residents and provide a quick and professional service
Ensure that all quotations and instructions are effectively communicated and processed, to clients and engineers
Be proactive with client lead opportunities and efficiently progress and manage customer orders.
Clearly articulate technical information and reports to our customers.
Assist in developing and maintaining strong relationships with their national network of Remedial & installation engineers.
Be able to effectively and proactively co-ordinate engineer and sub-contractors resources to resolve issues
To work closely with credit control to ensure that for live orders, agreed payment terms and credit limits are adhered to.
Think creatively when resolving operational issues, providing the best solutions for clients.
Effectively report any service-related issues to the line manager to prevent reoccurrences.
Provide regular reports and updates to the Team Leaders and Line Managers.

Requirements for this role:

Previous customer services experience, ideally within an office-based environment
Strong communication skills and a confident and positive telephone manner
Can do attitude with ability to use initiative

If you are interested in finding out more about this position, or have any further questions please speak to Courtnie in our Bury St Edmunds branch or submit your CV on our websiteKameo Recruitment is an independent agency, which specialises in permanent and fixed term positions within the Sales, Marketing, HR, Finance, IT and Commercial/Office sectors. We recruit across East Anglia, but specifically focus on Cambridgeshire and thesurrounds.We receive a high volume of applications and although we would like to, unfortunately we are unable to respond to all of them. If you have not heard from us within 5 days of your application, unfortunately on this occasion we have been unable toprogress your interest.Kameo Recruitment will not use your information for any other purposes other than for searching for alternative employment. We will request additional consent directly from you before submitting your personal information to any company who are working directlywith Kameo Recruitment, for recruitment purposes. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your ideal job or offering career relatedadvice.

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