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Customer Solutions Officer

Talentspa
Job LocationTongwynlais
EducationNot Mentioned
Salary21,353 - 22,476 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Our client is currently looking for a Customer Solutions Officer to join their busy team!Hours: 17.5hrs pw job share, fixed term to Jan 2024Location: Tongwynlais, Cardiff plus options for homeworkingSalary: £21,353 to £22,476 (pro-rata)If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalized services to customers is second nature to you then this exciting role could be your next career opportunityCustomer Solutions Officer Role:You will be joining a customer services team which aims to resolve queries from their customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role, and you must be able to multitask and prioritizework as well as have the confidence to work on your own initiative to problem solve and make decisions. You will also provide administrative support to our Housing and Maintenance teams.Customer Solutions Officer Requirements:

  • Experience within social housing is desirable but is not essential as full training will be given.
  • The most important thing we are looking for is an experienced customer service champion with a can-do attitude.
  • Continually improving is at the heart of what we do so high standards of work and the ability to be flexible and innovative is also important to them..
About the Company:Our client is an award-winning organization that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areasClosing date for applications: Midnight Sunday 4 September 2022*Interviews: will be held via MS Teams on a date to be confirmed.So, if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude, apply now!Our client is proud to be an equal opportunity employer! They respect and seek to empower their people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. They believe that the more inclusive they are, the bettertheir work will be. They welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in their workplace.

Keyskills :
Customer ServiceSocial Housing

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