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IT Field Service Technician

Nicholas Associates Group
Job LocationThurmaston
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position : IT Service Technician (Office Based)Sector : Manufacturing/EngineeringLocation : LeicesterSalary : £30,000 - £35,000Responsible for timely resolution and escalation of employee incidents and requests. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills. Strong analytical skills, attentionto detail, consistent follow-through to assure problems are resolved and ability to respond to last minute support requests. Provide in person and remote field service support to technical and non-technical employees, supporting a variety of desktop, laptop,and mobile based devices.Main duties:

  • Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices)
  • Deployment and operation of management tools to enable automation in deploying new equipment, upgrading and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems)
  • Help monitor equipment inventory, and order stock as needed.
  • Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
  • Deploy and manage printing / scanning solutions
  • Manage client security (patching of clients, define rights on machines, make sure antivirus and Firewalls are operational on clients)
  • Asset management of client related equipment
  • Work closely with system architect and information security teams in designing and deployment of secure solutions.
  • Execute Incident, Change, and Root cause ITIL processes.
  • Primary interface with a location, business unit, or region.
  • Implement and maintain Security Standards along with standard operational processes.
  • Assure that service requests and incidents are delivered per SLA and OLA expectations.
  • Contributing in the delivery of the Technology Roadmap.
  • Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.
About you:
  • Ability to handle many tasks simultaneously.
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
  • Working knowledge of Oracle R12 application systems, processes and support preferred.
  • Working knowledge of Microsoft Windows 7, 8.1 and 10
  • Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
  • Strong verbal and written interpersonal and communications skills.
  • Excellent follow through and attention to detail.

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