Customer Liaison Assistant

Job Description

With lots of exciting plans in the pipeline, theres never been a better time to join Avant Homes, let us tell you why…Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people.We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a productsuitable for everyone.Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us todayDue to continued success and future business growth, we have an exciting opportunity for a Customer Liaison Assistant to join our team based at our North Yorkshire Regional Office in Wetherby. The RoleAre you organised, customer focused and possess excellent administration skills Do you have experience of complaint handling within a customer service environmentIf the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic servicethat our clients have come to expect.Key duties and requirementsJoining the team as Customer Liaison Assistant, you will be responsible for but not limited to;

• Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
• Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
• Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the companys stated Service Level Agreements.
• Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
• Providing administrative support to the Customer Service Department.
• Checking invoices and forwarding for payment.
• Preparing, collating, and providing defect reports.

Who are we looking forTo be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative can do approachto trouble shooting and the ability to work well under pressure.You will also need to be highly organised and possess the following;

• Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
• Experience of working within a complaints environment previously with a key focus on customer experience.
• Flexible and adaptable to changing requirements.
• Good verbal and written communication.
• A basic understanding of Customer Service.
• Numerical and Literacy skills.

What will you get in return

• Discretionary bonus
• Buy, sell and accrual holiday scheme
• Private Health care
• Company Pension
• Life Assurance
• Other Benefits including our exclusive Avant discount platform

If this sounds like you, join us and be a part of Avants future success!

Keyskills :
Customer Service AdvisorCustomer Service AssistantCustomer LiaisonCustomer Care AssistantConstruction. New Homes