Implementation Consultant

Job Description

About the role Were currently hiring for a number of new Implementation Consultants, as we continue to grow our business and onboard a number of exciting new customers. You’ll use your customer relationship skills and technical knowledge to deliver a seamless transitionfor customers joining Moorepay, ensuring their needs are fully understood and met.Youll typically be responsible for leading between 2-5 concurrent implementations, for customers with employee headcount ranging from 100-750. These implementations will usually take between 1-3 months to deliver, depending on their complexity.Youll support in the data collection, build and parallels from our maturing offshore team in India. Youll be a hands-on and client facing Consultant with strong experience of UK payroll and working with remote teams, with a high level of focus on deliveringthe best possible implementation experience for your customers.Key responsibilities include:

• Using your excellent understanding of UK payroll procedures to fully understand how the customer is currently operating and adapting this to our standard model.
• Providing excellent customer care and building a working relationship by demonstrating expert knowledge and experience.
• Analysing customer requirements and developing appropriate solutions, together identifying areas for improvement.
• Identifying where standard solutions should be used, and where bespoke solutions are required.
• Finding efficient, new and innovative ways to resolve potential issues.
• Identifying potential problems and instigating corrective action.
• Acting as a central point of contact between customers and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Producing clear project plans with schedules and milestones, so that your customers and internal colleagues are fully aware of their requirements and associated timeframes.
• Documenting customer processes and payroll rules for a clear handover to the Service Delivery Teams.
• Identifying and planning the training requirements of the customer based on their products and services and current levels of knowledge.
• Attending customer service review meeting and other meetings as required.
• Using your knowledge and experience to complete change in as efficient and cost-effective way as possible.
• Understanding what the customer has paid for and generating additional charges where necessary to maximise revenue.
• Acting as a mentor to colleagues, particularly to Implementation Support Consultants.
• Challenging existing methods and seeking to improve upon them, to proactively impact working practices and the customer experience.

Skills and experience required

• Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
• Experience working in a project role within a similar HR/Payroll/Finance software environment.
• Solid project and change management skills (Lean Six Sigma, etc).
• Exceptional overall planning, organisational and prioritisation skills.
• Strong customer focus and stakeholder management, comfortable building relationships up to senior/exec/board level.
• Ability to influence and build robust business rationale that may affect a change in direction of a project or programme.
• Excellent interpersonal and communication skills, with a confident nature.
• Excellent commercial awareness, with the ability to maximise revenue and profitability for the business.
• Proven ability in building and managing a change team to deliver value to the business - that maybe working both onshore & offshore.
• Excellent report writing and presentation skills, able to present complex information in a way that can be understood by different audiences.
• A meticulous eye for detail and creative in your thinking.

About us Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.Here’s what you’ll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• Competitive base salary.
• 25 days annual leave, plus your birthday off!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Keyskills :
PayrollSoftware Implementation