Customer Care Advisor

Job Location	Swillington Common
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-termsuccess of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed torunning our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 20 manufacturing facilities, 2 corporate& sales offices and 3 R&D facilities across Canada, China, Europe, and the United States.The Customer Care Advisor role is a Full Time position reporting into the Customer Care Manager at our site in Leeds. You will be providing a retail support function for customers visiting our various online channels.This is a fantastic opportunity to join a growing company.What the role entailsWorking within the Customer Care Team, our customers will be your priority, ensuring that the customer experience is professional from beginning to end. You will be an experienced Customer Service Executive with a passion for providing a great service.

Responding to inbound customer enquiries via telephone, email, and chat
Providing product related advice to customers
Processing orders via Shopify
Working with suppliers to ensure delivery on time in full
Processing any returns/refunds
Working closely with the wider team to run our Amazon & eBay channels
Administration duties, including communicating with customers and reviewing lead times, to ensure strict Amazon & eBay service levels are adhered to.

Key skills

Computer Skills - Must be competent in all Microsoft Office applications
Excellent Customer Service skills
Excellent interpersonal skills
Ability to work under pressure
Prioritisation skills
Able to work as part of team.

What’s in it for you

Competitive salary
Up to 7% matched contribution pension
4 x life cover
Employee Assistance provider
Company events
Development opportunities.

Keyskills :
Customer CareCustomer ServiceManufacturingService LevelsAmazon

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