Customer Services Administrator

Job Location	Swavesey
Education	Not Mentioned
Salary	£26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Salary: Up to £26,000p.a.Hours of work: Monday to Friday 8am - 4pmHybrid working: Monday & Fridays from home.Company Benefits: 25 days holiday plus Bank Holidays, company pension, employee awards, cycle to work scheme.Do you have a strong customer services backgroundAre you looking to work for a stable and experienced team with a friendly and supportive cultureThis is a great opportunity working as a Customer Services Administrator to join a manufacturing company based in Swavesey. Working as part of a small, friendly team you will be responsible for providing sales and administrative support to Sales Managers, working closely with new and existing customers to provide them withend-to-end sales administrative support from point of order.Duties and responsibilities of the Customer Services Administrator:

Communicate daily with Sales Managers on all general enquiries regarding key accounts.
Liaise with customers via telephone and email daily to understand current and future orders, stock requirements and stock forecasts.
Process customer orders and follow the whole customer journey from start through to delivery.
Effectively liaise with production regarding orders & despatches.
Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
Always provide a high standard of customer care, developing close, supportive business relationships with key customers.
Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
When required, provide weekly/fortnightly/monthly data for our customers.
Liaise with the Finance Shared Services team to ensure all customers’ accounts are paid and that there are no outstanding disputes.
Communicate effectively with all other areas of the business as required including, Production Planners, Accounts and Sales to create a clear and concise process.

Requirements for the Customer Services Administrator:

Previous experience working within sales administration or processing of orders efficiently and accurately is essential.
A strong customer service background, ideally gained within a manufacturing environment.
Excellent communication skills both written and verbal.
High attention to detail.
A calm, supportive and solution led individual.
Computer literate - specific experience of MS office in particular Word, Excel, PowerPoint & Outlook

If you are interested in finding out more about this position, please contact Claudine for a chat or apply now.If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.

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