3rd Line Technical Engineer

Job Description

Tempting Recruitment are working alongside our client, a large Education Trust, who are looking to recruit an experienced 3rd Line Technical Engineer to join their team based in the Sawtry area.JOB DETAILS* PAY RATE: £28,672 - £32,234 per year* WORK TYPE: Permanent* WORK PATTERN: Full Time* LOCATION: CambridgeshireJOB SUMMARYYou will be dealing with 2nd and 3rd line and escalated IT support issues from colleagues across the Trust, supporting colleagues and assisting staff and students with IT issues. You will also work across other schools supported by the Trust when needed providinga professional, customer focused service and support. As a 3rd line Engineer, you will be escalated jobs where the 1st and 2nd line engineers are not able to find solutions. You will need to be logical in your approach and where required deliver an interim solution, discussing and being aware of wider implicationswith the team.JOB DESCRIPTIONThe duties and responsibilities of the role will include (amongst other duties):* Provide 2nd and 3rd line IT support to staff & students across the trust.* Supporting and mentoring IT colleagues across the Trust.* Provide a 3rd line escalation point for IT colleagues across the Trust.* Ensure IT support issues are followed through to completion, assisting your colleagues to ensure that the department meets with the service level agreement.* Ensure that any urgent issues are reacted to proportionately and promptly and are resolved as soon as is possible.* Design, implement, test and project manage new hardware and systems projects to ensure they operate to maximum potential and are a good fit for the Trusts current systems. Ensure that all systems are well documented.* Develop, implement and test policies and procedures to ensure that the IT Systems across the Trust are well maintained, available and secure. Ensure that these policies and procedures are well documented.* Liaise with 3rd party manufacturers, suppliers or providers where necessary to ensure issues are resolved as promptly as possible.* Support project roll-out across the Trust and customers supported by the Trust.* Provide project management, implementation and 3rd line expertise to external customer systems.* Provide training and support to staff and IT colleagues as required in all applications and systems used by staff and students across the Trust. This may include formal and informal training sessions as directed by the line manager.* Lead in ensuring the trusts IT asset & procurement policies are enforced and regularly checked for compliance.THE SUCCESSFUL CANDIDATEThe successful candidate will have the following skills and competencies:* Educated to degree level or equivalent IT qualifications(E.g: CCENT/CompTIA A+)* Excellent knowledge of PC hardware* Excellent knowledge of Microsoft Windows & Office* Good knowledge and experience of network fault finding* Good knowledge and experience of working with Active Directory and Group Policy objects* Experience of administering computer systems & networks(Change logs, backup, Anti-Virus checks and general updates)* Experience of working with and administering Office 365 & other cloud solutions* Experience of working within an IT support department* Full driving licence with business use to travel between sitesPlease be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.HOW TO APPLYHit the APPLY button or contact Ashley at Tempting Recruitment NOW.