1st Line IT Technician

Job Description

Tempting Recruitment are working alongside our client, a large Education Trust, who are looking to recruit a 1st Line IT Support Technician to join their team based in the Cambridge area.JOB DETAILS* PAY RATE: £18,887* WORK TYPE: Permanent* WORK PATTERN: Full Time* LOCATION: Swavesey/CambridgeJOB SUMMARYWorking as part of a dedicated team within a group of Academy sites. You will be primarily dealing with 1st line IT support issues within your group of academies. Picking up their 1st Line IT support issues and assisting staff and students with IT issues. Youwill also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.JOB DESCRIPTIONThe duties and responsibilities of the role will include:* Provide 1st line IT support to staff & students at your group of academy sites.* Provide IT support to users and customers contacting our helpdesk. Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users.* Ensure that the IT equipment is fully functioning and perform regular maintenance on ICT equipment. Setting up new machines, swapping faulty devices, carry out fault-finding, repair equipment where possible and organise external repairs where necessary.* Help to ensure the smooth running of all computer equipment within the Trust and responding to urgent IT issues.* Escalate IT support issues to an appropriate colleague.* Supporting the school audio visual systems and solving projector, interactive televisions and whiteboard issues, including all school events such as open and parent evenings.* Support project roll-out across the Trust and customers supported by the Trust.* Assist with ensuring the trusts IT asset & procurement policies are enforced and regularly checked for compliance.* Travel to our partner schools for IT patch visits and to assist our other Academy teams where required.* Provide training and support to staff as required in all applications & systems used by staff and students across the Trust to a basic minimum level.* Ensuring that systems and software are implemented in line with the Trusts IT policy and be aware of and advise the line manager on all Health and Safety matters relating to ICT and have knowledge of and be able to implement safe working practices.* Any other duties commensurate with the post, as agreed with the Trusts IT DirectorTHE SUCCESSFUL CANDIDATEThe successful candidate will have the following skills and competencies:* Good knowledge of PC hardware* Good knowledge of Microsoft Windows & Office Suite* Professional conduct with colleagues and customers* Effective communication skills* Ability to work through problems using own initiative* Flexible & Pro-active approach to work* A passion for IT and supporting usersPlease be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review.HOW TO APPLYHit the APPLY button or contact Ashley Heath at Tempting Recruitment NOW.