Transport Administrator

Job Description

* Liaise with customers, driver and other departments* Respond to telephone and email queries* Undertake routing of local delivery fleetJob Role: Transport Administrator Location: RuncornLine Manager: Head Commercials Direct Reports: N/ASalary: £24kransport Administrator will work successfully to ensure an effective and efficient transport function; this will fulfil the requirements of all customers and will do so in a cost-effective manner, ensuring that all administrative processes are complete accurately.They will also support other departments within the business to offer administrative help.Key Accountabilities * Administrative support to the Operations Manager* Follow transport office administration procedures at all times* Respond to telephone and email queries in a professional timely manner, pass messages to relevant personnel* Keep Line Manager informed of any irregularities* Ensure that all transport queries are handled in an efficient and consistent manner, in accordance with customer requirements.* Undertake routing of local delivery fleet* Liaise with customers, driver and other departments* Supporting the wider team* Filing, Photocopying, Scanning* to ensure service level agreements are maintained* To ensure that all activities are undertaken in accordance with current legislation, Company policies and procedures and best practice.Provide support to the Transport Front Desk, Compliance Admin and Customer Service Team as requiredSelf- Management and Teamwork* Clearly identifies what is required of others and avoids letting others down.* Identifies any improvements that can be made to the daily plan.* Shows respect for the views and actions of others.* Prioritises objectives and schedules work to make best use of time and resources.* Takes personal responsibility for making things happen.* Maintains beliefs, commitment, and effort in spite of setbacks or opposition.* Reflects systematically on own performance and modifies behaviour accordingly.Communication* Identifies the information needs of recipients.* Listens actively, asks questions, clarifies points and rephrases others statements to check mutual understanding.* Modifies communication in response to feedback from recipients.* Communicates effectively using both verbal and office communication tools [Email, Telephone, Word, Presentations.* Responds to all communication.Service Focus* Is absolutely focused on what is important to the customer and is proactive in finding out and exceeding customer expectations.* Is extremely professional when dealing with internal and external customers demonstrated by high level presentation of information and ability to answer any queries with accurate detailed answers.* Is the champion of own job and takes responsibility for all service delivery right down to the last detailKnowledge, Skills and Experience * Proficient working knowledge of MS Office Word/Excel/Outlook* Demonstrate proven administrative experience* Experience of working within a transport office environment* Good local and national geographical knowledge* Experience of routing desirable but not essential* Organised with a methodical approach to tasks* Ability to consistently follow set company procedures* Confident telephone manner* Effective communicator oral and written* The ability to prioritise workload and work to deadlines* Able to work from own initiative and also as part of a team* Motivated, Pro-active and reliable