Customer Services Coordinator Solvents

Job Description

Do you enjoy problem solving and working with customersIs joining up operations, transport, and customers an area that interests youIf you are such a person who is interested in a Customer Services Coordinator role, we would love to meet you.We are working with a leading company within the UK Chemical sector, specialising in distribution of solvents and offering toll-manufacturing and associated bespoke services to industry.As a Customer Services Coordinator, you will join a busy, friendly and dynamic commercial team using best practice and facts to make key findings, recommendations and decisions, with regards to Health, Safety, Regulatory, Compliance, Quality and the Environment. You will make an impact on a daily basis, and quickly see the results of your work.The right candidate will also be considered for the companys Academy; their industry-leading development programme for Future Leadership.This is a highly competitive position and only the best applicant will be considered. We offer a competitive salary, benefits package and the chance to be part of a fast-moving company.Terms:* Salary: £Competitive* Location: Runcorn, with occasional travel required.* 12 months Fixed Term Contract* Position Type: Full-Time (35 hours)* Drivers license preferred.Essential Requirements: * Top performer who is comfortable in an unstructured environment which values initiative, creativity, maturity, poise and strong analytical skills.* Strong multi-tasking ability* Ability to plan and prioritise workload, work under temporary pressure.* Strong Outlook email skills, and confidence with daily use of Word and Excel* Ability to deliver impeccable attention to detail and accuracy.* Structured thinking* Ability to exceed deadlines.* Self-starter* Excellent interpersonal skills and an effective team player* Excellent verbal and written communication skillsDesired Requirements:* Experience of working in a dynamic customer service role.* Experience of working in a busy, fast-moving commercial office environment.* Experience of working with CRM and Sage systems* Experience working at a chemical company or a chemicals distribution company.* Have a University Degree (BA/BS) in a field of study in science related degree.Responsibilities:* Liaise with customers, site operations and transportation with regards to supply chain matters.* Receive and place customer purchase orders on to our system and manage intervening processes through to delivery.* Support External Account Managers with customer information, feedback, observations, etc which may have bearing on future business opportunities.* Maintain and update customer information in the CRM.* When required, attend meetings with members of the sales team regarding customer special instructions, trends and product lines.* Daily communication with customers to update delivery schedules in parallel with stock availability.* Maintain and update customer-specific regulatory product files.* Coordinate new customer set-ups, in accordance with internal procedures.* Implement, progress and assist resolution of Customer Complaints in conjunction with the sales, operations and supply chain teams).* Support and coordinate the Business Unit via management of the incoming email inbox.* Any other administrative duties arising within the Business Unit.* Attend Division Sales Meetings and attend training as appropriate to widen personal knowledge of the business.Please apply with a well-presented and up to date CV.Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. Unfortunately, due to the high numbers of CV`s we receive, we are unable to provide specific feedback to applicants who have not been successful. You will be informed as to the outcome of your application as soon as possible if you have been unsuccessful on this occasion.Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties and our clients directly, who may contact you about this role. Our full Privacy Policy is available at key-appointments