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Customer Service Advisor

Unipart Logistics
Job LocationStretton-en-le-Field
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

(9 month fixed term contract)Relationships mean everything to us, and this one is particularly special. Youll have an important part to play in automotive success that spans nearly 50 years.We dont just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Uniparts From Gate to Great training and development program.As a forward thinking and people focussed company, this is a fantastic opportunity to work as part of Uniparts Customer Support Team to deliver great customer service to Jaguar Land Rover (JLR), their retailers, our global importer network, and our globalcustomer support teams.Customer Service Advisor Responsibilities include:

  • Be an integral part of one of our customer support teams (Backorder team, UK Team or Global support team) delivering amazing customer support to the JLR retailer network
  • Be really well organised, and able to respond in a timely manner to meet KPIs (key performance indicators) and other standard processes with great accuracy and quality every time
  • Help us to develop a culture of customer satisfaction by handling and taking responsibility for inbound queries to market leading KPI requirements - its a fast paced environment, so youll be resolving customer and client issues through a number of channels,whilst still meeting our best in class targets of 98% resolution within 2 hours, 2% within 2-6 hours
  • Coach JLR Retailers on all aspects of JLR policy, procedures and systems
  • Maintain internal databases and look for opportunities to ensure quality and speed are always improving
  • As part of your team, youll be able to take an active part in daily team meetings, escalations, KPI reporting and service enhancements
  • Take the lead in spotting and owning repeated customer issues and look for the best ways to prevent reoccurrence
  • Regularly review customer feedback to spot trends and opportunities to make things even better for our clients and the Retailer Experience Programme
Customer Service Advisor Requirements:Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role!
  • Because this is a very analytical and KPI driven role, wed like you to have an A level or equivalent level of education including Maths and English at GCSE
  • Youll enjoy working in a fast paced environment dealing with multiple queries and processes at the same time, and thrive on the pressure this can sometimes bring
  • Excellent communicator - including effective listening and professional spoken and written skills
  • Good IT skills in Microsoft Office and / or Google SuiteSAP experience would be a real advantage
  • Significant experience of delivering excellent customer service
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the groundsof race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristicas defined in the current Equality Act of England and Wales.Location: Appleby Magna (DE12 8AA)Contract Type: Fixed Term, 9 monthsHours: Full Time, 08:30 - 17:00 Monday to FridaySalary: £24,000 per annumBenefits: 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme.You may have experience of the following: Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator,etc.REF-201 332

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