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Licencing Administration / Admin Officer

Reed
Job LocationStratford, London
EducationNot Mentioned
Salary£14.72 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Fantastic opportunity for a Licensing Administrator!Key Information:

  • Location: Stratford (Hybrid, 3 days in the office 2 days at home)
  • Hours: Full Time, 35 hours a week(Monday - Friday)
  • Hourly Rate: £14.72 per hour
  • Contract Duration: 6 months (View to extend)
  • Start Date: ASAP
Role overview:To provide effective and efficient administration support for taxi and private hire driver, operator and vehicle licensing functions within the department.Delivery of the day to day licensing administration functions in an effective and efficient manner including:
  • Delivery of appropriate business support processes within the relevant licensing team. For example, opening, logging and scanning post received by the customer contract centre and allocating the correspondence to the correct team within the licensing team.Also the accurate recording and processing of enquiries and complaints received through all channels;
  • Respond to all incoming emails
  • Processing and checking new and renewal licence applications in accordance with defined criteria, including the accurate processing of payments in a secure manner, ensuring that all required documentation complies with specified, legal requirements andthat customers are kept informed of the progress of their application;
  • Processing of other licence functions such as one year medicals, exemptions, knowledge applicants, licence variations, licence surrenders etc in accordance with the relevant business rules or processes.
  • Issuing or refusing new and renewal driver and operator licenses line with taxi and private hire business rules and escalating cases which fall outside of these defined rules for a prompt decision;
  • Processing of all revocations and suspensions as required in accordance with the relevant business rules or processes.
  • Maintaining both paper and computer records to accurately record personal data and licensing history in accordance with the TPH data retention policy and storage requirements.
  • Collation and maintenance of management information statistics as requested.
  • Additional duties as defined by the licensing Team Leaders, the Licensing Managers or Head of Licensing.
Experience:
  • Strong administration background
  • Microsoft Excel
  • Strong Communications background
  • Excellent telephone manner
If you are interested, apply now!

APPLY NOW

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