E-Commerce Operations Assistant

Job Location	Stanley Green Trading Estate, Handforth
Education	Not Mentioned
Salary	26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Location: Handforth Support Office (Hybrid)Working Hours: Some evening and weekend work may be requiredSalary: Up to £26kAbout the roleAs a Digital Ops Assistant, you will be highly consumer centric with a desire to drive continuous improvement of the experience for all customers who attempt to purchase on the Pets at Home website. This role would sit alongside several other Digital OperationsAssistants but hold specific responsibilities within the wider Digital Operations team.Key responsibilities (will include, but not limited to)Customer Journeys

Mapping and tracking all customer digital journeys
Monitoring and measuring performance
Understanding and mapping technical touchpoints within the journeys

Transactional Comms

Creating and maintaining an up-to-date library of ALL comms that we provide to customers
Key holder for comms changes
Communication of all changes to key stakeholder groups

Internal relationships/responsibilities

Key liaison with Customer Service, day to day teams
Downloading daily extracts
Updating CS tracker
Ensuring Master Data is kept up to date
Complete Barcode work
Reconciliation of Product Descriptions
Creating New starter Accounts
PU allowed reconciliation.
P/Os

What youll needSkills and Knowledge

Comfortable with using and learning new systems
Problem solving skills
Excellent communication and customer service skills
Comfortable working with data
Good Excel skills

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think youre a good match to what we are looking for, and you share our belief that together were better with pets, wed like to hear from you, whateveryour background or circumstances.Benefits

Bring your Pet to work!
Birthday Leave - 1 day extra leave to celebrate your Birthday!
Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, and Pet Plan Insurance!
The option to buy extra holidays
Pension Scheme
Life assurance
Contributory Private Health Care
Charity Leave- You are entitled to have one paid days leave each year to work for your favourite animal related charity.
Celebrating Special Celebrations Youll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
Free Car Parking
Values Awards
Colleague of the Month Awards
Cycle to Work Scheme
Shopping discounts and more!

About the Pets at Home GroupPets at Home Group is the UKs leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, weve been building a business around pets and their owners and weve set our sightson becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team thatsfocused on supporting pets and their owners to live happier lives together.Were driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together well create the future of pet care.*Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.*

APPLY NOW