Visitor Experience Assistant

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a VisitorExperience Assistant plays a core part in providing fantastic customer service.The Hours: 11.30am - 4.30pmThe Salary: £9.90 per hourDuration: 5 days a week, includes weekend and bank holiday working What its like to work here At Wentworth Castle Gardens we put people at the heart of everything we do, and our ambition is to create an experience where everyone feels welcome, and able to enjoy this vital green space to explore, walk, relax, play and spend time together outdoors.With listed monuments including a mock medieval castle, a Victorian conservatory and fascinating stories both historical and modern-day the potential is huge.Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. You will be working within the programming team supporting the delivery of a fun and active summer for families. This summer we will be inviting families to come out and play, making available active games and experiences forall the family. This role is for 5 hours a day 4 days a week, working weekends and bank holidays are part of this role.Come out and play will mainly be delivered on a playfield. You will be responsible for setting up and packing away the equipment and welcoming visitors to the space. You will ensure sure the space is safe and welcoming for all, share information about thesite and what other activities are taking place. You will celebrate with children and families by encouraging them to record what they enjoyed and were proud of. Your role is to support and encourage activity and play, being welcoming and engaging to visitorsof all ages.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcometeam to link everything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.Please also read the full role profile attached to this advert. Who were looking for Youll be:

• Helpful & Friendly

• Customer focused with a positive attitude

• Enthusiastic with a willingness to learn

• A team player, but also can work on your own initiative

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.