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IT Support Analyst- 2nd Line, AD, Exchange, Intune, VMWare

Precise Placements
Job LocationShoreditch, London
EducationNot Mentioned
Salary30,000 - 37,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Analyst - 2nd Line, AD, Exchange, Intune, VMWareOur leading London Market Insurer client are currently looking for a new IT Support Analyst (2nd Line, AD, Exchange, Intune, VMWare) to join them on a permanent basis.The IT Support Analyst will work as part of the IT Service Desk, providing a customer focused and proactive service to resolve end users IT issues. You will take ownership and deliver resolution of issues, as well as investigate queries that are not immediatelyresolvable. Supporting the Groups IT infrastructure and systems, ensuring adherence with both market and regulatory compliance.To be considered for this IT Support Analyst (2nd Line, AD, Exchange, Intune, VMWare) it is ideal you have:

  • 2 + Years within a 2nd Line support role
  • Experience with Active Directory (AD), Exchange, or VMWare
  • Ideal but not necessary Insurance experience
Duties & Responsibilites
  • Liaising with business users to understand, troubleshoot and resolve first and second line IT related incidents and requests, ranging from a forgotten password to a major system crash. You will work in a proactive way to improve the IT processes, includingescalating any problems to your manager and other IT teams.
  • Involvement in PC provisioning, configuration, and desk side user support.
  • Ensuring day to day IT operational checks are fulfilled, such as system back ups. Addressing failures where required.
  • Contributing information to the team about known errors and workarounds relating to incidents and problems and being involved in open communication in building an inclusive team ethos.
  • Working with third party suppliers to ensure the resolution of all incidents and requests relating to their services.
  • Working with third party suppliers with procurements.
  • Preparing and documenting user guides and technical reference guides.
  • Participating in a variety and range of IT tasks and projects, such as maintaining inventories, mobile device management, security solutions, server management, hardware support, data management and video conferencing.
  • Conduct - maintain high standards of professionalism and ethical behaviour and adhere to internal and regulatory requirements in all activities.
  • Undertake any other related duties as may be reasonably required.
  • Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:

Keyskills :
Active DirectoryMicrosoft ExchangeTechnical SupportVMware

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