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Customer Success Manager

ABR TALENT LIMITED
Job LocationShoreditch, London
EducationNot Mentioned
Salary60,000 - 70,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Success Manager required for leading digital Engagement platformExcited about new technologies with a keen interest in HR-Tech / MarTech and Video/MediaCan you delight customers, becoming a trusted advisor, and providing strategic guidance to the businesses you work closely withIf so, then we have the role for you!Working with brands across the planet this platform helps organisations drive employee engagement through creative video.If Customer Success is what excites you, then keep reading!The Role:

  • Build strong relationships with high-value clients, understand their needs and ensure their success with the solution.
  • Be a client champion for a book of c40 - 50 accounts with a book value of £1mil
  • Be the voice of the customer and liaison between clients and the rest of the team.
  • Empower customers to connect their goals and challenges with the platform and its capabilities.
  • Take lead on new accounts, manage their on-boarding and adoption.
  • Lead online webinars and demos to ensure clients can fully capitalise on the platforms capabilities.
The Candidate:
  • Prior experience in a customer success or account ownership role with large / enterprise clients.
  • Prior experience in a commercial led role such as account management or sales.
  • Experience working with HR decision makers in a SaaS organization.
  • Be a lover of digital video or digital media is beneficial.
  • Commercially minded but with a customer-centric mentality.
  • A real listened but someone that can own the room!
  • Keen to develop, grow and always strive to improve.
The Benefits:
  • Up to £60k basic plus £10k bonus.
  • Hybrid - London.
  • 26 days holiday.
  • Employee perk and wellbeing subscription.
And more!

Keyskills :
Account ManagementB2BCustomer SuccessSaaS

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