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IT Team Leader

Your World Healthcare
Job LocationSeveralls Industrial Park
EducationNot Mentioned
Salary£13.00 - £16.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

IT Team LeaderJob Type: TemporaryDuration: Expected to last 3 months, potentially longerLocation: Colchester (However successful candidates will work from home)Pay Rates:£13.00 paye including holiday or £16.50 umbrella per hour depending on skill and experienceBand: 5Start: AsapWorking days: Monday to Friday 37.5 hours per weekJob Summary

  • Manage Service Delivery Technicians staff and monitor their performance
  • Input Service Delivery Technician shits on to Health Roster
  • Manage Service Delivery Technicians staff Annual Leave and Sickness as per Trust Police
  • Carry out Supervisions and Appraisals in line with Trust Policy and Procedures
  • To record all incidents and service requests in order to provide good data for Incident and Problem Management
  • To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request.
  • Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
  • Identify, record and report against non-trust items against which internal customers request service
  • Implement escalation procedures as appropriate
  • Achieve maximum personal KPI’s
  • To assist the team in achieving the targets set for the department
    • TECHNICAL SKILLS:
  • Ability to use internal systems in relation to the role
  • Knowledge of ACD telephone system
  • Active Directory management/administration/maintenance
  • Richmond IT Service Management System knowledge/experience
  • ITIL awareness
  • Core understanding of Microsoft desktop operating systems and associated applications to deal with 1st line user queries/resolutions
  • Basic Cisco awareness to allow diagnosis through circuit ID’s
  • Experience of remote fixes, via DameWare, RDP or other terminal services
  • Ability to create of access/folder permissions
  • Anti-virus/backup/window update checks/reporting
    • Required skills
  • Active Directory
  • Service Desk
  • Ticketing Systems
  • SCCM
  • Airwatch

    • Keyskills :
    Active Directy Service Desk Ticketing Systems SCCM Airwatch

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