Hire Desk Manager

Job Description

Pure are delighted to be partnering with a local Hire Company that have been established for over 50 years and are at the very top of their game. They are seeking a Hiredesk Manager on a permanent basis for an ASAP start. Your role will beto oversee the daily and ongoing fulfilment of all Hiredesk activities and logistical planning. The role is varied, complex and bears responsibility for customer management, HSEQMS control, compliance for company accreditations and allocationof multi-skilled operatives, cranes, and transportation. Hiredesk as a function sits at the core of the company activities as defined through a multitude of policies, processes and procedures and is vital for ensuring the activities conducted within the businessare coordinated to deliver optimum outcomes. Your general responsibilities will include;

• To lead in the delivery of exemplary customer service, ensuring positive collaboration at all levels throughout the process.
• To ensure that resources are deployed in the most efficient way, the correct labour and equipment is present on each job and clearly communicated, to manage the use of competent sub-contractors to maximise efficiency and ensure adequate time is given todirect staff and equipment for training, holiday and maintenance.
• To lead and develop the Hiredesk function and personnel to ensure agreed processes are followed.
• To assist in the processes and compliance of the company Operator License under guidance of the company Transport Manager.
• To collaborate with the Workshop Manager and ensure that all vehicles and equipment are maintained to the highest possible standard. To allocate adequate time and resources for maintenance activities.
• To ensure that all equipment is tested, certificated, and fit for purpose. To ensure that equipment is stored correctly, when issued is returned to correct place, and can be always located.
• To plan own work schedule to ensure routine tasks are adequately completed and adapt plan to accommodate urgent work, improvement goals and projects.
• To maintain existing analysis tools and identify additional tools to enhance understanding of own function and company’s endeavours. To analyse trends, identify improvements in processes or resources.
• To maintain and enhance agreed KPIs to improve accountability, identify trends, inform improvement initiatives, and reduce errors. To attend weekly KPI meetings to report on own KPIs and engage with KPIs from other functions.
• To maintain all existing documentation in accordance with management systems. To maintain and enhance the presentation of company documentation. To identify outstanding documentation that could be incorporated into management systems.
• To collaborate or work independently to deliver projects on time and to spec.
• Complete tasks given by Operations Manager / Managing Director as and when required.
• Strive to ensure quality in every aspect of the work. Use management system to record, improve and monitor quality.
• To be aware of insurance cover and never expose the company by carrying out tasks without adequate cover.
• To be an example to all team members. To be positive and enthusiastic and help others achieve their goals. To ensure a positive working environment for all staff.
• To ensure that all work operations are conducted in accordance with current health & safety legislation, company processes, policies, and procedures, and supporting the business in maintaining its H&S Management systems.
• To ensure that any issues regarding health & safety are reported as necessary and investigated by senior management. To write-up reports relating to any accidents/incidents/near misses, and issue to the Operations Manager / Managing Director for furtherinvestigation and reviews.
• To ensure that all external contractors/sub-contractors are suitably qualified and competent to conduct the work activities for which they are employed and meet all necessary standards of compliance.
• To continuously review work operations with management with a view to improving work , create safer ways of working, and reduce risk.
• To engage with direct employees and ensure all are suitably equipped with the relevant skills, knowledge, and experience (competency) to carry out their roles.
• To ensure direct employees are equipped with suitable PPE and workwear, it is inspected in accordance with regulations and replaced as necessary. To maintain stock of regular use PPE and workwear and monitor its issue.
• To ensure work areas are maintained in a neat and tidy fashion, conduct suitable checks to validate this, and implement corrective action where necessary.
• To assist the company in delivering all sustainability targets and deliver against net-zero targets.

The ideal applicant for this position possess the following skills and knowledge;

• Hiredesk Experience and/or Transport / Logistics planning
• IOSH Managing Safely (desirable) or equivalent.
• First Aid at Work (desirable)
• Experience of HSEQMS control and maintenance (desirable)
• Ability to problem solve under short notice circumstance and adapt to ever-changing work alterations.
• Ability to proactively engage with others and work with a diverse range of people.
• Ability to multi-task with excellent organisational skills.
• Ability to highlight issues and recommend solutions.
• Ability to pay attention to detail and minimise mistakes.
• Sharp commercial sense
• Able to track and control fast moving KPI’s.
• Good understanding of diverse range of IT software and systems

This is a full time, permanent position. Your will be based on site in Colchester and your working hours will be Monday to Friday 8am-5pm with a 1 hour lunch break. This position pays a competitive salary and comes with a range of benefits including annualleave, company pension, BUPA and Healthshield plans, and more. If this opportunity is of interest, and you have the required skill set and experience, apply now!Required skills

• Hire Desk, Hiredesk, Logistical Planning, Planner, Planning Manager, Crane Hire, HSEQ, Health & Safety, Quality Control, Compliance, Transportation, T