Customer Service Administrator

Job Location	Sandford, Winscombe
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Service AdministratorSandford, SomersetWho are Thatchers CiderEstablished in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fourth generation of family cider makers, were exceptionally proud of our Somerset roots.Weve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill. The best part Were just getting started.Were looking for a Customer Service Administrator to join our busy team.Your Rewards and Benefits- Competitive salary- Benefits including discounts at our cider shopThis is an exciting opportunity for anybody who wants to pursue a career within our customer-focused roles, enjoys talking to people and has the drive to grow our brand, develop relationships and can provide exceptional customer service.At Thatchers, we ensure that we give you all the training, support and development you need to succeed.The RoleAs a Customer Service Administrator, youll learn everything there is to know about delivering outstanding customer service.Primarily based on the phones in customer service, you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.Specifically, you will learn how to:- Manage incoming and outgoing calls to customers- Use bespoke IT software to carry out your day-to-day job- Place customer orders and assist with promotional items/POS- Create delivery schedules- Process installation requests and repairs for customers- Manage and process any customer returns- Complete monthly reporting- Manage the Thatchers Cider Shopboth customer-facing and any administration- Help with packaging online sales to go out to customersAbout YouTo be considered as a Customer Service Administrator, you will need:- A good level of IT skills and be happy to learn new software systems- The ability to analyse data and prepare reports- Good telephone manner- Highly organised, with good attention to detail- To be confident dealing with people at all levels- To be a proactive problem solver- To be resilient and flexible, with the ability to accept and adapt to changing situationsOther organisations may call this role Trainee Customer Service Advisor, Junior Customer Service Advisor, Trainee Customer Advisor, or Trainee Customer Service Executive.Webrecruit and Thatchers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.So, if youre seeking your next challenge as a Customer Service Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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