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Customer Service Executive / Complaints Handler

Book a Builder UK
Job LocationRochford
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service Executive / Complaints HandlerSalary up to £28,000 depending on experience Rochford- Essex Monday - Friday 8:30 am - 17.30 pm Book a Builder UK are searching for an experienced Customer Service / Complaint Handler to join our customer services team in Rochford, Essex.As a Customer Service / Complaint Handler you will be providing outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.As a Customer Service / Complaint Handler we are looking for you to bring energy and positivity to our team, along with an ability for facilitating seamless and efficient business operations. Providing excellent customer service at all times.Customer Service Executive Responsibilities:

  • Providing support to customers using your knowledge of our products and services.
  • Communicating courteously with customers by telephone, email, and letter.
  • Proactively seek feedback and resolve customers complaints in a timely manner.
  • Keeping accurate records of discussions or correspondence with customers.
  • Producing written information for customers, often involving the use of computer packages/software.
  • Improving customer service procedures, policies, and standards for your department.
  • Training new and existing staff to deliver a high standard of customer service.
  • Motivational skills and an ability to manage own workload and priorities.
  • Manage the office team absence/holiday timesheets and report data to payroll.
  • Ad hoc duties as and when required by the business
Knowledge/Experience Required:
  • Extensive Customer Service background or similar type role.
  • Confident user of Microsoft office 365 (Word, Excel, and Outlook) and customer service software.
  • Outstanding written and verbal communication skills.
Compliance:
  • Ensuring that customer agreements are current, correct and accompanied by the correct supporting documentation- investigating customer queries and complaints in line with Trading Standards regulations.
  • Vetting and validating customer identification to ensure adherence to Book a Builders Policy
Office Management (not exhaustive):
  • Facilities Coordination and other duties
  • Oversee ordering of general office supplies

Keyskills :
ComplaintsCustomer ComplaintsCustomer ServiceSales Executivecustomer executive

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