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Customer Service Agent

Book a Builder UK
Job LocationRochford
EducationNot Mentioned
Salary20,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service Agent Salary up to £24,000 depending on experienceRochford- EssexMonday - Friday9.00 am - 17.00 pmBook a Builder UK are searching for an experienced Customer Service Agent to join our customer services team in Rochford, Essex.As a Customer Service Agent you will be providing outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.As a Customer Service Agent we are looking for you to bring energy and positivity to our team, along with an ability for facilitating seamless and efficient business operations. Providing excellent customer service at all times.Customer Service Agent Responsibilities:

  • Providing support to customers using your knowledge of our products and services.
  • Communicating courteously with customers by telephone, email, web chat and letter.
  • Membership enquiries
  • Complaints
  • Compliance
  • Customer reviews- Via Trust Pilot
  • Managing spreadsheets
  • Safe pay enquiries
  • Proactively seek feedback and resolve customers complaints in a timely manner.
  • Keeping accurate records of discussions or correspondence with customers.
  • Producing written information for customers, often involving the use of computer packages/software.
  • Improving customer service procedures, policies, and standards for your department
  • Motivational skills and an ability to manage own workload and priorities.
  • Ad hoc duties as and when required by the business
Knowledge/Experience Required:
  • Extensive Customer Service background or similar type role.
  • Confident user of Microsoft office 365 (Word, Excel, and Outlook) and customer service software.
  • Outstanding written and verbal communication skills.
Compliance:
  • Ensuring that customer agreements are current, correct and accompanied by the correct supporting documentation- investigating customer queries and complaints in line with Trading Standards regulations.
  • Vetting and validating customer identification to ensure adherence to Book a Builders Policy
Office:
  • Facilities Coordination and other duties
  • Oversee ordering of general office supplies
If you are interested in this position- Apply now and our recruitment team will be in contact to discuss the position further!

Keyskills :
ComplaintsCustomer ComplaintsCustomer Servicecustomer executiveCustomer service executive

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