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Retail & Admissions Supervisor

rthirteen recruitment
Job LocationNorwich
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An opportunity has become available to join an exciting business in the leisure industry as a Retail & Admissions Supervisor. You will use your warm & friendly disposition will enhance each visitors day out! - ensuring their experience meets company standards. You will supervise and manage a team, ensuring a high standard of customerservice & that sales targets are met. Day to day, you will be responsible for the smooth running of the department.Duties to include:

  • Supervise, coach and mentor a team, ensuring they meet customer service standards and sales targets.
  • Creating a rota that meets operation needs & is in line with wage budgets.
  • Overseeing recruitment, induction & training of new staff, ensuring they achieve high levels of performance.
  • Dealing with complaints in accordance with the companys complaints policy, actively seeking feedback & taking action to continually improve the department.
  • Creating a warm & welcoming atmosphere, providing excellent customer service, & actively promoting products to maximise sales.
  • Ensuring that all products are consistently available and displayed at all times, subsequently maintaining stock levels.
  • Maintaining product, sales & stock information effectively via appropriate software, ensuring accuracy.
  • Checking, signing for & recording deliveries as appropriate.
  • Handling cash & taking responsibility for a float.
  • Ensuring correct call handling procedures, collecting & counting floats, & dealing with refunds.
You will have/be:
  • Excellent supervision & leadership skills, with the ability to coach a team to deliver to high standards & meet targets.
  • Strong customer service skills, with a warm & welcoming approach.
  • A proactive sales approach with the ability to upsell products and meet targets.
  • Strong communication & interpersonal skills.
  • The ability to work against budgets & adhere to cash handling procedures.
  • Well organised with the ability to work with speed, accuracy & quality.
  • Previous experience in a similar supervision position, within a retail/customer service environment is desired.
This is a full time, permanent opportunity working 37.5 hours per week, with days being changeable depending on business needs. The offered salary for this role is up to £23,000 dependant on experience.How to apply:To hear more details about this fantastic opportunity please email your CV to Tasha Coe -Recruitment Manager at rthirteen recruitment.About rthirteen:Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.Due to the high numbers of applications, we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contactyou with any other forthcoming opportunities which we feel may be appropriate.

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