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Customer Service

Reed
Job LocationNorwich
EducationNot Mentioned
Salary£24,000 - £25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Vacancy: Customer Service ProfessionalLocation:Norwich, Norfolk, United KingdomOur client is adynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding theirglobal presence, seeking apassionateCustomer Service Professional to join their team.The Role:As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customersatisfaction and brand loyalty.Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Maintain customer records by updating account information.
  • Contribute to team efforts by accomplishing related results as needed.
  • Handle customer orders, returns, and exchanges with a friendly and professional demeanour.
Requirements:
  • Proficiency inFrenchand/or other languages in addition to English desireable
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • A passion for fashion and a keen eye for the latest trends.
Whats in it for you
  • A competitive salary with performance bonuses.
  • Opportunities for professional development and career growth.
  • A vibrant and supportive team environment.
  • Staff discounts on our latest collections.
  • Flexible working arrangements / Hybrid
InterestedIf you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .

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