Head of Member Services

Job Location	Northern Ireland
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

7twenty Professional Search is thrilled to be exclusively partnering with Cushon to appoint a Head of Member Services.Cushon is a Fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing. Cushon work directly with employers as well as EmployeeBenefit Consultants and intermediaries to bring its market leading proposition to its clients. Cushons complete solution supports employees short, medium and long term savings by providing the full suite of workplace ISAs and pensions all in a single powerfulapp.In January 2022, Cushon announced its latest acquisition, which subject to FCA approval, will see Cushon become the UKs 5th largest master trust provider. Since it launched the Cushon Master Trust in January 2021, Cushon has led the way with its innovativeapproach to supporting its members, demonstrated through its consumer grade app and the introduction of the worlds first Net Zero pension.As part of Cushons continued growth plans and its passion for delivering a world-class customer experience, the business is now seeking to appoint a Head of Member Services. The Head of Member Services will lead and develop a best-in-class customer experienceteam, ensuring a proactive, professional, and solutions-oriented culture is instilled across the team.The successful candidate will help the operations team by providing technical and system knowledge to help with the resolution, or appropriate escalation of issues impacting the customers. They will also help to further develop and drive Cushons MemberServicing and Success strategy across multiple product lines including ISA and pensions. This is a varied role that would suit someone who is flexible and able to think outside the box.The successful candidate should demonstrate the followings skills and experience:

Proven track record of people management (e.g. running teams) and reporting to senior executives.
Strong familiarity with different tooling for customer/member service (e.g. Zendesk, various telephony options.)
Comfort with product and engineering teams - Will have to understand how tech impacts CS, and vice versa and work with the teams to drive change.
Experience in project management - transitions of tech, delivery.

It is desirable to have excellent experience in customer/member service and success, with pensions and/or investment and platform operations experience also advantegous plus.

Keyskills :
Customer CareInvestmentPensionsPeople Management

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