Desktop Support Engineer

Job Location	Northern Ireland
Education	Not Mentioned
Salary	30,000 - 35,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Level 1 SupportDublinFull time: 33,000 per annumREED Technology Belfast are delighted to partner with a fantastic IT Managed Service Provider to join their established team based in Leopardstown.An established organisation, providing IT support to over 500 sites across Ireland and the UK. The successful candidate will have the following responsibilities:Responsibilities:- Manage all Incidents and service requests within SLA- Log Incidents and Requests accurately in the PSA Tool (Autotask)- Resolve technical problems with software applications or network systems- Record all actions, updates and time in a clear and concise way in the PSA Tool (Autotask)- Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards- Escalate incidents to higher level when unable to resolve- Create new/update existing Knowledge Articles within documentation platform (ITGlue)- Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk- Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible- Must be a self-starter capable of working on ones own initiativeRequirements:- 2+ years in a similar role- Excellent Trouble Shooting skills and must be able to demonstrate by way of example- Fluent English and excellent written, verbal communication skills with attention to detail- Able to think through, communicate and present information effectively to all levels within the organisation- A flexible, can-do attitude- IT qualification Diploma/Degree- Microsoft Certifications desirableTechnical Skills :- Active Directory Administration- Office 365 Administration- Excellent Desktop skillsThis is an excellent opportunity within a fantastic, growing organisation and if you feel you meet all of the above criteria then we want to hear from you ASAP.To apply please contact Niall Lennon on or via for an initial and confidential discussion.

APPLY NOW