Customer Service Account Manager

Job Location	North West Industrial Estate
Education	Not Mentioned
Salary	£20,000 - £24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Working for this prestigious business with a worldwide clientele this thriving business is looking to recruit an experienced Account Manager to develop and maintain relationships with key customers via telephone and email; and process customer orders andqueries.You will need to be an experienced customer service professional capable of working with minimal supervision as you will largely be responsible for your own workload management.You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so youwill need to be adaptable and capable of retaining knowledge.You must be proficient at the use of computerised systems and be able to use Microsoft Office programs.As a business, they are highly respected for their attention to service and that the quality of the relationship with the customer is at the heart of their service.Duties

Respond to incoming contacts from customers via telephone, website and email
Maintain and further develop relationships with existing customers
Accurately determine the order needs of customers
Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
Work with team members to ensure all customer needs are covered
Work with external Sales staff to help process their quotations, orders and queries
Undertake products training as and when required
Process information via our computerised order processing and accounts system
Create presentation documents in relation to orders/quotations using Microsoft Office programs
Maintain accurate records of contact, project requirements and customer requirements

Responsibilities & Capabilities

You should have competence in the use of computers and especially Microsoft Office programs
You should be an effective communicator and ensure the customer’s needs are accurately managed

Salary is dependent on experience (£20-24,000 p.a ) and bonuses are dependent on qualifying service and performance.Holidays are 20 days p.a. plus Statutory Holidays.Hours are 8.30 a.m. - 5.30 p.m. Monday-FridayThis vacancy is being advertised on behalf of GEM Partnership Ltd, who are operating as an Employment Agency

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