Cosmetic Surgery Telesales Advisor

Job Description

Cosmetic Surgery Telesales AdvisorConsidering a career move Join our Cosmetics team in the exciting world of Cosmetic Surgery & Aesthetic Treatments!We are looking for a dynamic, tenacious and customer-service orientated person to join our telesales team.Pall Mall Cosmetics is the brand name for the Cosmetic Surgery department of Pall Mall Medical. We provide a wide range of procedures & treatments including: breast augmentation, breast reduction, abdominoplasty (tummy tuck), rhinoplasty, anti-wrinkle treatment,dermal fillers and much more!The past 24 months have been really exciting, as we have launched a new brand, new website and brought on many new surgeons & procedures, seeing a 300% increase in activity over the period! The next 12 months promise to be even more exciting, with more newsurgeons & procedures and a massive increase on our marketing efforts!As we plan to continue the growth our cosmetic surgery activity, we are looking for someone new to join the team!About the roleThe telesales advisor will be an essential member of the team, working within a fast paced, target driven role dealing with initial enquiries, making outbound calls, and managing inbound calls.You will be a confident, enthusiastic, and determined individual who is able to manage a busy workload and enjoys working towards targets.It is essential that applicants have the following: Previous Telesales experience is essential. Healthcare experience specifically in cosmetic surgery, aesthetics or like advantageous. Excellent Communication Skills. Target Driven with a can do attitude. Customer focused. Excellent closing skills.Duties of this role include: Dealing with all patient enquiries - for cosmetic surgery & aesthetic treatments - via the website, email, telephone. Making up to 100 outbound calls per day Passing enquiries along to the team for bookings Follow up with enquiries & lead multiple times in order to maximise the number of appointments and ultimately procedures booked Build rapport with patients Develop a comprehensive understanding of the services offered and the skillset of each individual surgeon. Various other tasks as required to be necessary for the needs of the business.About Pall Mall Cosmetics & Pall Mall MedicalFormed in 2010 by two Doctors with over 60 years of combined medical experience, Pall Mall Medical is a rapidly growing, private healthcare provider in the North West. We have city centre clinics in Manchester & Liverpool, where we deliver predominantlyGP & Consultant appointments; and we have a purpose-built hospital in Newton-le-Willows where our Diagnostic & Surgical facilities are located.Our Aesthetic treatments and Cosmetic Surgery have been delivered under the Pall Mall Medical umbrella since 2010. Excitingly, in 2017, we launched "Pall Mall Cosmetics" as a new brand! This allowed us to re-brand and provide a much more dedicated focusfor our cosmetic surgery & aesthetics offering.We work with over 150 specialists across all medical fields and have 10 surgeons who specialise in Aesthetics & Cosmetic Surgery. All our Pall Mall Cosmetics specialists are highly trained in their fields with many years of experience.Unlike other cosmetic surgery providers, we have our own hospital where all procedures take place. We only work with highly reputable surgeons who have decades of experience in the industry. Our purpose-built hospital performs over 1,500 cosmetic surgeryprocedures each year and is the base for some of the most reputable surgeons in the country. Our facilities are state-of-the-art, which is one of the reasons some of the biggest, national cosmetic surgery providers operate within our hospital.Pall Mall Medical is a family-run business and employs over 80 staff across administrative and clinical functions. We pride ourselves on being an organisation, which is responsive to the needs of our staff & patients and were delighted to be accredited withthe prestigious "Investors in People" Accolade in Easter 2018, reaffirming our commitment to providing a fantastic working environment for our staff.Job Details:Cosmetic Surgery/Healthcare experience is desirable, but not essential Base location: Manchester City Centre (modern and inspiring offices with daily perks such as yoga classes, pizza day, morning coffees and pastries) Hours: Full time - shift work between (7.5 hour days between 8am and 9pm Monday to Friday, and 9am - 3pm 1 to 2 Saturdays per month)- Late shifts can be worked from home, all equipment will be provided Salary: £18-21k based on experience plus commission structure Perks:o Autonomy in a role, yet with full support from managemento Exclusive discounted access to private healthcare, aesthetic treatments, cosmetic surgery and other services *o Life Assuranceo Income Protectiono Day off for your birthday *oMediCash healthcare *oPerkbox *o Free flu jabs and eye testso Constant learning & development opportunitieso Company Christmas Party with free drinks, food and transport* qualifying period appliesGood luck - we cant wait to meet you!