Customer Service Administrator

Job Description

Here at Brookstreet Recruitment have a fantastic opportunity for someone who is a strong administrator and experienced Customer Service advisor to work within the DVSA and are looking to get Customer Service Administrators started as soon as possible. Ifthis is something that sounds interesting, please apply below!The Role:Brook Street are proud to be working in partnership with the DVSA, based in Newcastle Tyneside House. We are recruiting for Customer Service Administrators (Temporary) to be based at the Newcastle Tyneside House office on a full-time basis.You will be required to respond to customer correspondence. You will need to manage your own workload, assess, log and investigate complaints and enquiries before drafting a quality reply to prevent escalations, processing refunds, re-booking where necessary.You will liaise with different departments and test centres to do this, speaking to customers and colleagues on the phone and by email where appropriate. You will gather information to recommend payments for and process out of pocket expense claims beforewriting to customers to notify them of the outcome, keeping the claims log up to date throughout.You should take part in team meetings and contribute to the staff engagement plan where possible; working closely with colleagues in a team environment to ensure that a consistent level of service is delivered, looking for continuous improvement opportunities.You may also be asked to perform additional tasks on an ad-hoc basis, such as taking notes during meetings, or collating and producing information for management.Assignment: 6 MonthsRate of Pay: £11.19 per hourHours: 37 per week, Monday - Friday - (Flexible Shift Patterns)Location: Benton, NewcastleWorking arrangements: Work from Newcastle Tyneside House (Potential for Work from Home)To deliver a wide range of work, the DVSA strongly believes in a team effort and relies on talented people with a wide range of skills and experience. Thats where you come in!You will build good working relationships both internally (with your team and peers) and externally.What your primary duties can include:

• Working towards personal development, gathering evidence against objectives for performance management reviews.
• Ensuring your self-management tasks (workloads / task rota / flexi / shared services) are proactively managed, communicating effectively with your line manager about any issues.
• Engaging with colleagues and positively take part in team meetings, considering contributions from others.
• Log and process out of pocket expense claims, test fee refunds and free test re-bookings in line with policy and with regard for customer service.
• Update the appropriate systems and the claims log accurately.

To apply for this post, you will:

• Strive to produce work that is of the highest quality and look for ways to help others
• Strong administration skills
• Confident in using Microsoft Packages
• Good Literacy/Numeracy skills
• Have strong communication and interpersonal skills both oral and written
• Be proactive, taking ownership and accountability for decisions and commitments
• Have the ability to solve problems and be resilient
• Have strong planning, time management and organisational skills

Benefits:In return for your work and commitment, working for Brook Street can offer you some fantastic benefits:

• The opportunity to join and work in the Public Sector
• Learning and development opportunities to grow your career
• Competitive salary
• 28 days Annual Leave per year (pro-rata)
• Wide variety of flexible benefits and working options to suit your lifestyle
• Full training and induction

About UsWe recruit on behalf of some of the countrys best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring andjob searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.

Keyskills :
admin / secretarial / recruitment / administrative / government / civil service / customer service