Call Centre Agent

Job Location	Newark, Peterborough
Education	Not Mentioned
Salary	£11.84 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Do you want a job that makes a differenceDo you want to change peoples livesBrook Street Recruitment Agency are proud to partner with an established healthcare service based in Peterborough and would be looking for a Patient Transfer Service Controller to join their fast-paced team in a public-focused contact centre environment initiallyon an 8-week assignment with the view to go permanent for the right candidate.Main Duties:

Answering and processing emergency Healthcare calls direct from the public
You`ll need to be able to remain calm under pressure and be happy to work in a fast-paced environment
Responsible for the planning of transport for future dates
Responsible for the control of ambulance service resources for the current day
To ensure all patients on our transport get home as quickly as possible

Location: Peterborough
Salary: £23,177 or £11.84 per hour
Hours: Shift pattern basis based on 6am-10pm (37.5 hours per week) including weekends

Benefits:

Training and support from a dedicated in-house team
Enrolment into the NHS Pension Scheme
NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Nationally recognised career path
27 days holiday + bank holidays
Pension contributions of 20.8%
NHS blue light card - access to all NHS staff discounts

Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathyand compassion over the call.Are You ..

Professional
Process driven
Competent with quality typing + computer skills
Empathetic and have a calming manor
Resilient
In possession of strong listening skills
Able to have good coping mechanisms for distressing situations

If the above sounds like you then PLEASE APPLY NOW or call Clare on to get registered and so we can submit your CV

Keyskills :
NHScall centreadministrationcontact centre

APPLY NOW