Retail Manager

Job Description

Retail Manager Reference: MAR20229001Location: RSPB Newport Wetlands, NP18Salary: £23,939.00 - £26,558.00 Per AnnumBenefits: Pension, Life Assurance, 26 days Annual LeaveDo you have Retail Manager or Supervisor skills and are looking for a new challenge and an out-of-the-ordinary work location Then we have a fantastic opportunity to join our team working on a stunning nature reserve situated on the Gwent Levels and SevernEstuary which is full of amazing wildlife.About the RoleAs part of the team, you will work for one of the worlds leading conservation charities, dedicated to saving nature. Using your retail skills, you will be directly contributing to the RSPBs objectives through income you help to generate in the shop. Theshop stocks a range of full-price products, including wild bird food, feeders and nest boxes, binoculars, telescopes, and giftware.The visitor centre at Newport Wetlands is run by the RSPB and we are looking to recruit a Retail Manager. Newport Wetlands is in the top four visited sites for the RSPB with lots of potential to further grow the retail business. We are looking for an enthusiasticand motivated individual with a strong retail and customer service background to manage the shop and the retail team and to work with the other departments to maximise the potential for the site.You will draw on your retail experience to deliver all retail elements, delivering an excellent customer experience for visitors to the shop, with the aim of maximising income and profit for the RSPB.As Retail Manager you will have the following key responsibilities:

• Ensure the retail store delivers the highest standard of customer care
• Achieve financial targets and KPIs to deliver against retail store goals
• Ensure that the store is commercially merchandised
• Be accountable for stock control and ensuring that appropriate stock levels are met
• Ensure that all retail admin, operating processes, security including cash handling and health and safety adhere to RSPB procedures
• Ensure that all retail staff and volunteers are recruited, trained and managed in accordance with RSPB guidelines and policy to achieve efficient team working
• Be responsible for the planning and efficient day to day running of the retail store
• Assist in the delivery of brand and RSPB strategy
• Work with the wider team at Newport Wetlands to maximise opportunities for increased sales as well as supporting the other departments in the team.

You will receive full training and support on all aspects of RSPB Retail, which will enable you to drive sales, be a positive role model to the team, and be an ambassador for the RSPB.About Newport Wetlands:The RSPB manages the visitor facilities at the Newport Wetlands National Nature Reserve whilst the reserve itself is owned and managed by Natural Resources Wales. The reserve has wonderful trails that take in some stunning scenery and wildlife.The facilities include a car park and the visitor centre where there is a shop, caf, education facilities and a meeting room. There are 20 staff and approximately 50 volunteers making up the team. The current shop staffing model comprises a Retail Manager,two Retail Assistants plus a number of retail volunteers.What we need from youEssential skills, knowledge and experience:

• Sound understanding of systems and procedures necessary to run a commercial retail operation.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• Problem solving skills and ability to work on own initiative.
• Proven track record of managing or supervising a successful retail store/team.
• Experience of managing and delivering targets and KPIs for a retail business.
• Experience of analysing and interpreting financial data in a retail environment.
• Experience of working with stock management systems and stock controls.
• Ability to deliver an exemplar customer service experience and manage and respond to customer needs and feedback.

Desirable skills, knowledge and experience:

• Working knowledge of visual merchandising principles.
• Experience of working at a visitor attraction.
• Retail management certificate.

Additional information:

• This role is based in a rural location with limited public transport links.
• Regular weekend and bank holiday working will be required.
• This is a Permanent, Full-Time role.

Closing date: 23:59, Sun, 10th Apr 2022 We are looking to conduct interviews for this position on Wednesday 20th April 2022.TO APPLY AND FOR MORE INFORMATION:If you would like to find out more, please click the Apply button to be directed to our website where you can complete your application for this position.The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.No agencies please.

Keyskills :
MerchandisingProfit MaximizationStock ControlVisual MerchandisingVisitor Attractions