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IT Support Analyst

Job LocationNantwich
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Location: Nantwich (largely office based however some flexibility to work from home)Hours; Monday to Friday Salary; £20-25kOur client, a well established, innovative and growing company are recruiting for an IT Support Analyst to join their team on a full-time, permanent basis.This role would suit someone with 1st/2nd line experience and who enjoys providing excellent and hands on support to colleagues throughout the business.Youll be managing incoming support tickets for IT systems and equipment, providing proactive support and resolving matters within SLA timeframes.Youll configure, install and monitor systems to meet end user requirements and will have a forward thinking mindset which will enable you to make suggestions to drive improvements.A positive attitude, a passion for learning and the ability to build relationships are all must haves!Key responsibilities

  • Accountable to the IT Director for efficiently dealing with support requests within SLA timeframes.
  • Network & software administration / supporting upgrades
  • Provide flexible end-user support when required, including out of hours coverage as the business requires
  • Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.
  • Required Knowledge
  • Ideally a minimum of 12 months within an IT Support role
  • Idelly Windows Server
  • Active Directory
  • Telephony Systems
  • Backup & Recovery
  • Virus Protection
  • Our client offer a fantastic working environment, training, development and a friendly and collaborative culture. They are seeking someone who wants to work for a fast paced business with ambitious plans for the future.Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this vacancy. Required skills
  • Helpdesk
  • ITIL
  • Networking
  • Technical Support
  • 1st Line
  • Keyskills :
    Helpdesk ITIL Netwking Technical Suppt 1st Line

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