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IT Support Analyst

Robert Webb Recruitment
Job LocationNantwich
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Were recruiting on behalf of a brilliant company to work for based in Nantwich. They are seeking an experienced IT Support professional to join their growing team on a full-time, permanent basis. They are going through an exciting period of growth, andhave a number of new projects coming up within 12 months. Job Description

  • Youll be taking ownership for support tickets across the business, both on-site and remotely ensuring that you respond within the SLA timeframes.
  • As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.
  • You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability.
  • You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.
Key responsibilities of the IT Support Analyst:
  • Accountable to the Head of IT for efficiently dealing with support requests within SLA timeframes.
  • Network & software administration / supporting upgrades
  • Provide flexible end-user support when required, including out of hours coverage as the business requires
  • Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.
  • Flexible to travel to the warehouse site
RequiredYoull enjoy helping and dealing with colleagues across the business, personable and approachable. Youll want to have an interest in continual learning and development as there will be opportunities to expand your knowledge as the team evolves and new projects are being delivered.
  • Windows
  • Active Directory
  • DNS / DHCP
  • Virtualization
  • Telephony Systems
  • Backup & Recovery
  • Virus Protection
Beneficial
  • Server 2016
  • Office 365
  • SQL
  • ITIL
  • Firewall Administration
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.

Keyskills :
AnalystEnd UserSecuritySoftwareUser Requirements

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