Resolutions Specialist

Job Location	Mid Glamorgan
Education	Not Mentioned
Salary	Salary not specified
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Complaints Handler Up to £45k depending on experienceHybrid - Mid Kent Full Time – Permanent A new and exciting role has become available for our Financial Services client in Mid Kent!The key purpose of this role is to ensure that all complaints are handled in accordance with the organisation’s internal Complaints Handling Policy and Procedures, ensuring complaints and external disputes are managed in line with the FCA regulations, fairly, accurately, and clearly.A day in the life of a Complaints Handler will include:

Handling of all complaints received within the 1 st and final stage of the complaint handling process.
Completion of outbound acknowledgement and resolution calls with complainants.
Acknowledging, drafting, and sending out complaints correspondence promptly, responding to customers within set time limits, systematically and fairly.
Resolving customers’ queries within agreed authority, investigating the cause of individual complaints, and where required, gathering information from relevant departments, and reviewing documentation.
Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the organisation’s policies and set mandates.
Calculating redress and compensation in line with regulatory and FOS guidelines.
Maintaining customer related information systems for accurate record keeping.
Identifying actions to address the cause of complaints, making suggestions to improve processes and documentation to reduce complaints.
Ensuring compliance with legal requirements, industry regulations, organisational policies, and professional codes.

The successful candidate will have:

Experience in complaints handling within a financial services environment.
Strong IT skills including MS Office.
Excellent verbal and written communication skills.
Really good organisation and attention to detail.
Tact and discretion dealing with sensitive personal information.

If you feel you meet the above criteria and want to work for a fantastic, successful company, please APPLY NOW for immediate consideration!This role is being handled by Jasmine Smith, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still lookingWhether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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