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Operations Director

Alchemy Global Talent Solutions
Job LocationMarden, Tonbridge
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Alchemy has partnered with an international removal company in their search for an Operations Director to oversee their location based in Kent.As the Operations Director, you will be responsible for supervising and enhancing every facet of the moving and logistics operations.Duties & responsibilities of the Operations Director:

  • Provide strategic direction and leadership to the removal companys Move Managers, setting clear goals and objectives and ensuring they are met, creating a culture of self-improvement, excellence, and accountability.
  • Cultivating and sustaining long-term relationships with removal clients, key vendors, and customers.
  • As the primary point of contact, respond to the removal clients inquiries, concerns, and preferences in a timely and discrete manner.
  • Exceed removal clients expectations by providing personalised service and customised solutions.
  • Create and implement customised solutions that meet the needs of the removal clients.
  • Ensure that all aspects of the move, from packing to transportation and unpacking follow strict quality standards.
  • Frequently assess and enhance operational processes to increase efficiency, lower costs, and increase removal customer satisfaction.
  • Collaborate closely with internal teams, third-party suppliers, and client contacts to ensure flawless execution of each project.
  • Develop and oversee project timelines and budgets.
  • Conduct regular quality checks, identify areas for improvement, and take corrective action as soon as possible.
  • Supervise resource allocation, including equipment, vehicles, and staff, to maximise utilisation and minimise downtime.
  • Use data to make informed decisions and drive operational improvements by defining key performance indicators (KPIs).
Requirements & Skills:
  • A bachelors degree in business, logistics, supply chain management, or a comparable field is required (a masters degree is preferred).
  • 5+ years of management experience within the domestic and international HHG sectors are required.
  • Knowledge of moving and logistics industry safety regulations, imports and exports, duties and taxes, and best practices.
  • Solid leadership abilities, as well as tenacity and personal integrity.
  • Excellent organisational, time management, and customer service skills.
  • Ability to work and remain calm under pressure in a fast-paced environment.
  • Deliver first-rate customer service to the most demanding of clients.
Reach out to Alchemy Global Talent Solutions today for further details.

Keyskills :
Business DevelopmentCustomer ServiceImport ExportLeadershipLogisticsOperations ManagementSalesMove ManagementRemovals

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