Customer Service Administrator

Job Location	Marden, Tonbridge
Education	Not Mentioned
Salary	22,000 - 24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent,full-timeB

Job Description

Customer Service RepresentativeLOCATION: Near StaplehurstSALARY: £19,000 - £24,000HOURS: 8 - 5 (Monday to Friday)Netbox Recruitment is working with highly reputable, globally recognised, continually growing and rewarding company who deal directly with the Construction and Building sector. Our client boasts an excellent office environment. This is a great time to jointhe business as they go through a period of expansion, we are looking for a true Customer Service Professional; articulate with proven experience working within a technical customer service office environment.The company has a true family feel; you will be joining a tight-knit team, responding to client product queries and recommending solutions. The Customer Service Representative will work with the sales and technical teams to encourage customers to maximisethe benefits of the products, targeted to the premier/ prime market. Applicants should feel comfortable working with technical products.Responsibilities of the Customer Service Representative:- Respond to calls and emails direct from clients and sales team members- Resolve queries of varying complexity (for example installation questions)- Contact customers to advise of shipment updates and case resolutions- Prepare simple quotes and orders- Communicate with both customers and end users of the products.Skills & Experience:- Passion for customer service- Previous experience in a technical customer service role (construction / building sector ideal)- Able to work with customers to provide the information required to fulfil orders and resolve queries- Polite, calm and professional telephone manner- An inquisitive nature with an enthusiasm for learning about the companys products- Ability to explain and promote the products clearly- Experience using a CRM and interacting with ERP systems (training will be provided)- An organised team-playerThis is a truly fantastic opportunity for a competent, experienced and confident Customer Service Representative to join an amazing company, providing high end products to the premier markets.APPLY TODAY

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