Customer Service Advisors

Job Description

Customer Service AdvisorsLocation: Lympne, Kent, CT21 4LRSalary: £20,849.40 per annumContract: Full time or Part time contracts available. (40 hours per week) / 12,504.96 per annum (24 hours per week).Working hours: between 07.00 - 20.30 Mon - Fri, 1 weekend in 2 with lieu day in the week.Benefits: Quarterly Performance Related Bonus Scheme, Pension, Increased Holiday with Length of Service, Employee Discounts Scheme, Employee Assistance Programme, staff concessions, employee share scheme.Do you have the ambition, vision, and talent to take your career forward with a fast-growing businessDo you want to make a difference, a real differenceIf so, this is a great opportunity to join the team at FFX. Since we started in 2003, we have become one of the UKs largest independent suppliers of high-quality tools, fixings and building supplies.We need you to help us provide our customers with an exceptional level of service, deal with all calls and emails effectively, efficiently, accurately and promptly.This includes managing workloads in accordance with department SLAs, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of "nothing is too much trouble" in every customer contact to ensure we remain thefirst choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.As our Customer Service Advisor, you will be Responsible for: Playing an active role in contributing to the team and department targets across a number of KPIs. Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe. Providing an outstanding level of customer service which includes providing help and product advice as required. Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries. Resolving all customer issues whilst demonstrating a "nothing is too much trouble" approach at all times. Supporting the company vision through every customer contact. Flexibility in working arrangements to ensure customer demands and business needs are met. Escalating calls/issues to a manager where necessary. Taking responsibility for personal development, identifying training requirements and support needed. Recognising and providing feedback on improvements that can be made to improve efficiencies. Consistently demonstrating and adhering to the brand values at all timesIn order to be successful within this role you should have:Experience: Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable. Previous telephone and/or customer service experience. Excellent communicator with a great phone manner. Well-developed keyboard and PC skills. Organised, able to prioritise and work to deadlines. Self-motivated to achieve great results across a number of KPIs. Flexible and adaptable to change. Strong customer service ethos. Able to work to a high degree of accuracy, often under pressure. Naturally adheres to the business brand values. Enthusiastic and self-motivated. A team player that can work well within a team or individually.Education and Qualifications: Good standard of secondary educationThese duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required to be undertaken.If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.No agencies please.

Keyskills :
CoordinatorCustomer ServiceCustomer AdvisorAdminsitration